Black Shield 210L
Model NA43-210B. Compact option for smaller households, apartments, townhouses and lower daily demand.
FromHOT WATER Β· SOUTH EAST QUEENSLAND
Neo Power Hot Water Systems Brisbane & Gold Coast
Compare electric, gas, heat pump and solar hot water systems with upfront online pricing. Use our guide to narrow the right system or browse the full installed range.
Electric Β· Gas Β· Heat Pump Β· Solar Β· Upfront Installed Pricing
β
β
β
β
β
Over 1,000 5-Star Google ReviewsQBCC Licensed
What do you need?
HOT WATER SELECTION GUIDE
Start With Your Current Setup
Weβll work out where you should go next. Sizing and model selection come after.
10-Year Running Cost
4 person estimateDrag to compare how your hot water system choice can change what you pay to run it over 10 years.
Why homeowners choose JR Gas & Water
Real stories from hot water system homeowners whoβve experienced fast installs, expert advice, and 5-star service with JR Gas & Water.
What type of hot water system would you like to replace today?
Same-day inspection bookings in eligible areas
Prefer to discuss your hot water options onsite?
Book an onsite inspection and one of our plumbers can inspect your existing hot water system, review the installation requirements and talk you through suitable replacement options before you choose. We can compare electric storage, heat pump, gas and solar hot water options based on your home and existing setup.
β
Inspect your existing system
β
Check installation requirements
β
Compare replacement options
Book Onsite Inspection Today
Ideal if you would prefer a plumber to inspect the existing system and discuss your hot water replacement options onsite before choosing.
Flexible payment options
Spread the cost of your new hot water system with flexible payment options on eligible purchases. Pay securely with Zip, Afterpay, PayPal, Google Pay, Visa or Mastercard .
67 products
Neo Power Heat Pump & Hot Water Systems
Neo Power is an Australian hot-water brand established in 2010, with a current range spanning high-efficiency all-in-one heat pumps, split heat pumps, Australian-made stainless-steel tank packages, rooftop heat pumps, solar hot water and continuous-flow gas.
For most residential buyers, the current flagship is the Black Shield Heat Pump 2.0: a 210L, 270L and 320L R290 all-in-one range using a DC inverter compressor, Wi-Fi control and a published COP of 5.4 under the manufacturer's stated test conditions.
JR Gas & Water supplies and installs suitable Neo Power hot-water systems throughout Brisbane, the Gold Coast and eligible South East Queensland service areas.
Black Shield
210L, 270L and 320L R290 DC-inverter all-in-one heat pumps.
Black Diamond
Earlier 210L, 260L and 315L R290 all-in-one generation.
Premium Split
R32 heat pump with Australian-made 316 stainless storage.
Current JR Pricing
Available complete Neo Power systems currently start from
.
How Much Does a Neo Power Heat Pump Cost?
Current pricing below comes only from genuine available Neo Power complete hot-water systems in JR Gas & Water's collection.
Sold-out variants, servicing, installation-only products, valves, controllers and spare parts are excluded.
Current Neo Power Prices
βThe lowest-priced currently available complete Neo Power system is the from .
Final installed cost depends on model, electrical requirements, plumbing, drainage, system location, valves and the selected installation scope.
| Neo Power range | Current JR price range | Technology |
|---|---|---|
| Black Shield | β | Current R290 DC-inverter all-in-one platform. |
| Black Diamond | β | Earlier R290 all-in-one generation. |
| Split Heat Pump | β | Separate heat pump and storage tank. |
Neo Power Black Shield Heat Pump 2.0
Black Shield is Neo Power's current flagship all-in-one heat-pump range.
It uses R290 refrigerant and a DC inverter compressor rather than the fixed-speed compressor design common to many earlier heat pumps.
The current range is available in 210L, 270L and 320L capacities.
Black Shield 270L
Model NA44-270B. The central family-size Black Shield and the strongest starting point for many average households.
FromBlack Shield 320L
Model NA45-320B. Larger all-in-one system for heavier peak demand, multiple bathrooms and larger households.
FromNeo Power Black Shield 210L vs 270L vs 320L
| Specification | 210L | 270L | 320L |
|---|---|---|---|
| Model | NA43-210B | NA44-270B | NA45-320B |
| Storage | 210L | 270L | 320L |
| Refrigerant | R290 | R290 | R290 |
| Compressor | DC inverter | DC inverter | DC inverter |
| Published COP | 5.4 | 5.4 | 5.4 |
| Heating capacity | Approx. 3.0kW | Approx. 3.0kW | Approx. 2.9kW |
| Rated input | Approx. 0.556kW | Approx. 0.556kW | Approx. 0.537kW |
| Maximum current | Approx. 9A | Approx. 9A | Approx. 9A |
| Backup element | 1.6kW | 1.6kW | 1.6kW |
| Operating range | -7Β°C to +46Β°C | -7Β°C to +46Β°C | -7Β°C to +46Β°C |
| Wi-Fi | Smart Life App | Smart Life App | Smart Life App |
Neo Power Black Shield COP 5.4
Neo Power currently publishes a COP of 5.4 for all three Black Shield capacities under its stated test conditions.
COP measures useful heat delivered compared with electrical energy consumed by the refrigeration system at a defined operating point.
It should not be read as a guarantee that every home will receive exactly 5.4 units of heat for every unit of electricity throughout the year.
Black Shield and Black Diamond are different generations.
The earlier Black Diamond platform publishes COP around 4.33. Do not apply
the newer Black Shield 5.4 figure to an older Black Diamond unit.
Neo Power DC Inverter Heat Pump
Black Shield uses an inverter-driven compressor so compressor output can be varied rather than operating only at one fixed speed.
This allows the refrigeration system to adapt more closely to operating conditions and hot-water demand.
Neo Power positions the inverter platform as one of the main upgrades from the earlier Black Diamond generation.
Black Shield Operating Modes
Standard
Normal heat-pump operation for everyday stored hot water.
Eco
Prioritises efficient heat-pump-only operation.
Hybrid
Uses the heat pump together with the 1.6kW electric element for faster recovery when required.
Sterilization
Raises stored-water temperature into the higher temperature range for programmed disinfection.
How Hot Can Neo Power Black Shield Get?
Current Black Shield documentation lists a maximum water temperature up to approximately 75Β°C where the electric heating function is used.
Standard and Eco heat-pump operating ranges are lower, while Hybrid and sterilization functions allow higher temperatures.
Water supplied to showers and other personal-hygiene fixtures is separately controlled by compliant tempering equipment.
How Loud Is Neo Power Black Shield?
Current manufacturer material lists approximately 42β48dB depending on operating mode.
Neo Power highlights Silent operation at approximately 42dB.
Real perceived sound also depends on installation location, nearby walls, fences, side passages, bedrooms and neighbouring properties.
Neo Power Wi-Fi & Smart Life App
Black Shield includes Wi-Fi control through the Smart Life App and a colour touch-screen controller on the unit.
Remote control and scheduling make it easier to coordinate water heating with rooftop solar PV and household usage patterns.
Neo Power Heat Pump with Solar PV
Heat-pump hot water can pair especially well with rooftop solar PV because the system can be scheduled to heat during daytime generation.
Black Shield's rated heat-pump input is only around half a kilowatt under the published test condition, making normal compressor operation relatively easy for a residential solar system to cover when sufficient generation is available.
The tank then stores that daytime solar energy as hot water for use later.
Neo Power Black Diamond Heat Pumps
Black Diamond is the earlier Neo Power all-in-one R290 generation and remains important for existing installations, replacement searches and available older stock.
The range includes 210L, 260L and 315L models.
Black Diamond 210L
Model NA31-210A with approximately 2.9kW heating output, R290 refrigerant and published COP around 4.33.
FromBlack Diamond 260L
Model NA32-260A, using the same broad 2.9kW / R290 platform with greater stored capacity.
FromBlack Diamond 315L
Model NA37-315A for larger household demand on the earlier Black Diamond platform.
FromBlack Shield vs Black Diamond
| Feature | Black Shield | Black Diamond |
|---|---|---|
| Generation | Current Heat Pump 2.0 | Earlier generation |
| Sizes | 210L / 270L / 320L | 210L / 260L / 315L |
| Refrigerant | R290 | R290 |
| Compressor | DC inverter | Earlier fixed-output platform |
| Published COP | 5.4 | Approx. 4.33 |
| Rated input | Approx. 0.54β0.56kW | Approx. 0.67kW |
| Backup element | 1.6kW | 1.5kW |
| Wi-Fi | Smart Life App | Yes |
| Operating range | -7Β°C to +46Β°C | Approx. -7Β°C to +43Β°C |
Neo Power Premium Split Heat Pump
Neo Power now also offers a premium split heat-pump system that separates the heat-pump unit from the storage tank.
The current package combines an R32 outdoor heat pump with an Australian-made 316 marine-grade stainless-steel tank manufactured in Morwell, Victoria by Earthworker Energy Cooperative.
The tank can be positioned separately from the heat-pump module, providing more flexibility where an all-in-one unit does not fit conveniently.
This is a materially different product from Black Shield.
Black Shield is an integrated R290 glass-lined all-in-one heat pump.
The premium split package uses a separate R32 heat pump and Australian-made
316 stainless-steel tank.
Neo Power Australian-Made Stainless-Steel Tank
The premium split system uses a 316 marine-grade stainless-steel tank made by Earthworker Energy Cooperative in Morwell, Victoria.
Unlike glass-lined cylinders, the stainless tank does not rely on a conventional sacrificial anode for corrosion protection.
Current Neo Power material lists a 15-year tank warranty and six-year heat-pump warranty for this split configuration, subject to the manufacturer's terms.
Neo Power Rooftop & Horizontal Heat Pump
Neo Power also offers a horizontal split heat-pump arrangement for properties where conventional upright ground-level storage is difficult.
The low-profile tank can be installed horizontally on a suitable roof or at ground level, with the heat-pump module separated from storage.
Current manufacturer information lists a 316 stainless-steel tank and a 2.4kW electric backup element.
What Size Neo Power Heat Pump Do I Need?
Neo Power publishes occupant guides, but JR sizes stored hot water using actual expected demand rather than occupant count alone.
Our starting allowances are approximately 40 litres per person per day for light use, 50 litres for average use, 65 litres for high use and around 80 litres for excessive demand.
Black Shield 210L
Best considered for lower-demand homes, couples and small households where peak shower demand remains modest.
Black Shield 270L
Strong middle-ground option for average families and typical 3β4-bedroom homes.
Black Shield 320L
Better suited to larger families, multiple bathrooms, bathtubs and heavier peak demand.
Neo Power Black Shield Tank Construction
Black Shield uses a glass-lined storage tank with sacrificial-anode corrosion protection.
This is different from Neo Power's premium split system, which uses an Australian-made 316 stainless-steel cylinder.
The distinction matters for long-term maintenance, water chemistry and warranty requirements.
Neo Power Black Shield Warranty
Current Black Shield manufacturer information lists seven years parts warranty on the glass-lined tank.
Refrigeration components, controller and sensor leads are currently listed with five years parts warranty.
Standard parts-and-labour coverage is listed at two years, subject to the full Neo Power warranty conditions.
Older JR wording should not be used for current Black Shield warranty.
The current manufacturer warranty is more detailed than simply describing
the system as having βaround five yearsβ coverage.
Black Shield Installation Requirements
Current Neo Power instructions specify 220β240V single-phase electricity with a dedicated 10A circuit breaker for Black Shield.
The unit requires a level supporting base, adequate airflow, condensate drainage, compliant hot-water valves and service clearance.
Because R290 is a flammable natural refrigerant, indoor installation also requires minimum room-volume and ventilation conditions to be satisfied.
| Black Shield | Minimum indoor room volume |
|---|---|
| 210L | Approx. 35mΒ³ |
| 270L | Approx. 55mΒ³ |
| 320L | Approx. 75mΒ³ |
Replacing Electric Hot Water with Neo Power
Conventional electric-storage replacement remains one of the clearest applications for a Neo Power heat pump.
Instead of generating all stored heat through electrical resistance, the heat pump moves thermal energy from ambient air into the water.
This can substantially reduce purchased electricity where the system is correctly sized and spends most of its operating time in efficient heat-pump mode.
Neo Power Solar Hot Water
Neo Power is not exclusively a heat-pump brand.
Its broader current range includes flat-panel and evacuated-tube solar thermal hot-water systems, including split, low-profile and close-coupled configurations.
Split flat-panel systems use roof collectors and a ground-level tank with a pump and solar controller, with electric or gas boosting available depending on the configuration.
Neo Power Continuous-Flow Gas Hot Water
Neo Power's broader range also includes continuous-flow gas water heaters.
These operate completely differently from a heat pump: water is heated as it passes through the appliance rather than being stored in a large tank.
Neo Power Rebates & STCs
Eligible Neo Power heat pumps are registered for federal Small-scale Technology Certificates where the exact approved model and installation meet current scheme rules.
Certificate quantities and other state-based incentives vary by product, location and installation date.
Who Is Neo Power?
Neo Power states that it was established in 2010 and supplies heat pumps, solar hot water and gas water-heating products across Australia through a national distributor network.
The current range now extends from value-focused integrated heat pumps through to higher-specification inverter products and Australian-made stainless-steel split-system storage.
Neo Power Installation Brisbane & Gold Coast
JR Gas & Water installs suitable Neo Power hot-water systems throughout Brisbane, the Gold Coast and eligible South East Queensland service areas.
Installation needs to account for household sizing, airflow, noise, condensate drainage, electrical supply, supporting base, plumbing, tempering, water pressure and access for future service.
Split and rooftop Neo Power systems have additional placement and pipework requirements compared with the integrated Black Shield and Black Diamond platforms.
Neo Power Hot Water FAQs
How much does a Neo Power heat pump cost?
Current complete available Neo Power systems at JR Gas & Water range from to .
What is the current Neo Power heat pump?
Neo Power's current flagship all-in-one range is Black Shield Heat Pump 2.0, available in 210L, 270L and 320L capacities.
What sizes does Black Shield come in?
The current Black Shield range includes 210L, 270L and 320L models.
What is Black Diamond?
Black Diamond is Neo Power's earlier R290 all-in-one heat-pump generation, available in 210L, 260L and 315L.
What is the difference between Black Shield and Black Diamond?
Black Shield is the newer DC-inverter platform with current sizes of 210L, 270L and 320L and published COP of 5.4. Black Diamond is the earlier 210L, 260L and 315L generation with published COP around 4.33.
What refrigerant does Black Shield use?
Black Shield uses R290 natural refrigerant.
What is the COP of Black Shield?
Neo Power currently publishes COP 5.4 for Black Shield under its stated test conditions.
Is Neo Power Black Shield inverter driven?
Yes. Black Shield uses a DC inverter compressor.
Does Black Shield have Wi-Fi?
Yes. Current Black Shield models use Smart Life App Wi-Fi control and a colour touch-screen controller.
How loud is Black Shield?
Current Neo Power documentation lists approximately 42β48dB depending on operating mode, with silent operation around 42dB.
Does Neo Power need three-phase power?
No. Current Black Shield models use normal 220β240V single-phase electricity and Neo Power recommends a dedicated 10A circuit breaker.
Does Black Shield have an electric backup element?
Yes. Current Black Shield models include a 1.6kW electric backup element.
How hot can Black Shield heat water?
Current documentation lists settings up to approximately 70β75Β°C depending on operating mode and use of the electric heating element.
Can Black Shield operate in cold weather?
Current Black Shield specifications list an ambient operating range from approximately -7Β°C to +46Β°C.
What is the Black Shield warranty?
Current Neo Power information lists seven years parts warranty on the glass-lined tank, five years on refrigeration and selected electrical components, and two years standard parts-and-labour coverage, subject to the full warranty conditions.
Is Neo Power Black Shield stainless steel?
No. Black Shield uses a glass-lined tank. Neo Power's premium split heat-pump range is the system that uses an Australian-made 316 stainless-steel tank.
Does Neo Power make a stainless-steel heat pump?
Yes. Neo Power's premium split system combines an R32 heat pump with an Australian-made 316 stainless-steel Earthworker storage tank.
Where is the Neo Power stainless tank made?
The premium split-system tank is manufactured in Morwell, Victoria by Earthworker Energy Cooperative.
Does the Neo Power stainless tank need an anode?
The current 316 stainless-steel split-system tank does not use a conventional sacrificial anode.
Does Neo Power make a rooftop heat pump?
Yes. Neo Power currently offers a low-profile horizontal split heat pump that can be installed on a suitable roof or at ground level.
Can Neo Power work with solar PV?
Yes. Timer and Wi-Fi controls can be used to schedule heat-pump operation during daytime solar-PV generation.
Does Neo Power make solar hot water?
Yes. Neo Power's broader range includes flat-panel and evacuated-tube solar hot-water systems.
Does Neo Power make gas hot water?
Yes. Neo Power's current wider range includes continuous-flow gas water heaters.
Which Neo Power size suits four people?
Neo Power markets the 270L Black Shield as the typical family model, but JR recommends sizing from actual hot-water use. Four occupants at average usage represent roughly 200L/day before allowing for peak demand, recovery and usage pattern.
Is 210L enough for two people?
Often yes. Using JR's sizing logic, two people average about 80β130L/day across light to high usage, so 210L can provide strong storage reserve where usage is not excessive.
Is 320L better for a large family?
It provides more stored reserve and is generally better suited to larger households, high shower use, multiple bathrooms and bathtubs, provided the extra capacity is actually required.
Can Neo Power replace electric storage hot water?
Yes. Replacing conventional electric storage is one of the main applications for a Neo Power heat pump.
Are Neo Power heat pumps eligible for STCs?
Eligible approved Neo Power models qualify for federal Small-scale Technology Certificates where the exact model and installation meet current scheme requirements.
See JR's Hot Water Rebates Queensland page for current information.
Can JR install Neo Power in Brisbane?
Yes. JR Gas & Water installs suitable Neo Power hot-water systems throughout its Brisbane service area.
Can JR install Neo Power on the Gold Coast?
Yes. Suitable Neo Power heat pumps can be installed throughout JR Gas & Water's Gold Coast service area.
Can I get a quote before choosing Black Shield or a split system?
Yes. If capacity, location or the best Neo Power configuration is unclear, you can request an onsite or written quote before selecting the final system.
Choose Your Neo Power Hot Water System
For most new installations, start with Black Shield 210L, 270L or 320L and size it around actual household demand. Choose the premium split system where an Australian-made stainless tank, no conventional anode and flexible tank/compressor placement are worth the extra investment. Existing Black Diamond owners should identify the exact 210L, 260L or 315L model before comparing repairs or replacements because its specifications differ from Black Shield.
JR GAS & WATER
HOT WATER RUNNING COST CALCULATOR
Compare your current hot water system running costs against an efficient heat pump setup and see how much your household could save over 10 years.
Choose household size
to estimate your likely hot water usage
Select your existing system
including energy source, heater type and tariff
See your savings
and get a recommended replacement system
How many people live in your home?
Step 2 β Existing system energy type
Choose the main energy source used by your current hot water system.
Step 3 β Heater type
Select the heater style that best matches your existing setup.
Step 4 β Existing tariff / star rating
Choose your tariff, PV arrangement or gas appliance star rating to complete the estimate.
NEWS
View all
Latest posts
Recently viewed