Customer Product Rating System

How We Rate Products at JR Gas & Water

At JR Gas & Water, every star rating you see is based on real customer reviews, but with a professional twist. We combine honest customer feedback with our own hands-on experience in installation, servicing, and product longevity to deliver a rating system that’s accurate, informed, and built to help you make the best possible choice.

These aren't generic review scores. They reflect what we’ve seen in the field, what our customers have experienced over time, and how well each brand and product holds up in real-world conditions.

Our Rating Method

We apply the same in-house process to every product we offer — from hot water systems and water filters to gas appliances and cooktops.

💬 Customer Feedback (Our Foundation)

All JR product ratings begin with real feedback from our customers after installation and over the course of their product use.

We listen to:

• What customers like (or don’t)

• How the system performs in day-to-day life

• Noise levels, speed, ease of use

• Early signs of issues or satisfaction

However, customer reviews can be heavily influenced by personal expectations, first impressions, or even factors like weather or water pressure. We’ve often found these reviews skew lower than what a system deserves long-term, so we use them as the starting point — then refine the rating based on long-term performance.

🛠️ Servicing, Reliability & Longevity

Because we service what we install, we track how each system holds up:

• How often we’re called back

• What issues we commonly see

• How long the product lasts without intervention

• Whether problems can be resolved easily

If a product consistently holds up with minimal issues, it scores high. If it looks good on paper but causes issues in year 2 or 3, the rating reflects that too.

🔧 Manufacturer Support & Spare Parts Availability

We work directly with every brand we sell — and we know who’s helpful and who’s not.

Points are awarded for:

• Fast and fair warranty processes

• Clear tech support

• Availability of replacement parts

• Long-term backing from the manufacturer

Products from brands that ignore problems or make servicing difficult are rated lower, no matter how flashy the brochure.

⚖️ Feature Comparison Against Market Leaders

We compare each product against the best-in-class option available in its category.

We consider:

• Efficiency

• Design quality

• Performance under stress

• Modern features and innovations

If a product delivers on par with (or better than) the market leader, we give it the stars to match.

🔁 Model vs Model (Within Brands)

If a brand offers multiple versions of a product (e.g., heat pumps, under-sink filters, gas cooktops), we rate each model not just against competitors, but against each other within the same brand lineup. That way, you’ll know whether the upgrade is worth it — or if the entry-level unit does the job just fine.

❌ Price Is Not a Factor

Our ratings are not influenced by price. A $1,200 system might get five stars if it performs exceptionally and lasts — and a $3,000 system might get three if it doesn't live up to expectations.

We rate based on performance, reliability, and support — not cost.

Why We Do It

With so many products on the market and so much marketing noise, we wanted to create a rating system you can actually trust.

Our product ratings are shaped by:

• Customer experience

• Our service history

• Hands-on installation knowledge

• Ongoing support from manufacturers

This system lets us confidently recommend what we’d install in our own homes — and helps you shop with confidence, knowing every star has real meaning behind it.

⭐ What Each Star Rating Means

✅ Recommended Purchases

We only recommend choosing products rated ★★★ (3 stars) or above.

• Products under 3 stars are either outdated, unreliable, poorly supported, or have better alternatives.

• Products rated ★★★☆ and up are safe, proven performers in real-world conditions.