🏷️ Brand – Emerald Energy
🔢 Model Number – EE-WHS-A1-320E
💧 Volume (L) – 320
👨‍👩‍👧‍👦 Recommended Maximum Number of Occupants – 6-7
💰 Estimated Annual Savings* – $1316.54
📊 Coefficient of Performance (COP) – 4.5
🔌 Electrical Connection Type – 10 Amp Lead - NO PLUG
📏 Width – 600mm
📏 Height – 2050mm
⚖️ Weight – 146kg
🌍 Manufactured In – China
🔩 Cylinder/Heat Exchange Material – Steel
🛡️ Cylinder/Heat-Exchange Warranty – 8 (7+1) Years
🔇 Noise Level – 45 dBa
🛏️ Avoid Install Next to Sleeping Areas – No
⚡ Energy Source – Solar
📡 WiFi Controller Built In or Compatible – Yes
⏲️ Built-In Timer – Yes
💡 LED/LCD Status Indicator – Yes

Emerald All-In-One Hot Water Heat Pump 320L E-Heater Installation in Brisbane & Gold Coast

The Emerald All-In-One Hot Water Heat Pump 320L E-Heater is designed for homes that want a larger-capacity heat pump system with smart control, efficient performance, and the added flexibility of an electric heating element. As an all-in-one model, it keeps the tank and heat pump in one integrated unit, which suits properties looking for a tidy and practical installation layout without separate split-system components. For homeowners across Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay and Redlands, this model is a strong option for reducing hot water running costs while still keeping modern control features and extra operating flexibility.

What Is the Emerald All-In-One Hot Water Heat Pump 320L E-Heater?

The Emerald All-In-One Hot Water Heat Pump 320L E-Heater is a 320L all-in-one heat pump hot water system in Emerald’s Pro range. It combines the storage tank and heat pump into one main unit and includes a built-in 1.6kW electric heating element on the E-Heater version. That matters because this exact model offers additional operating flexibility compared with the non-element version.

The system is also built with Wi-Fi control and app connectivity, giving users access to smart control features from their phone. It is positioned as a system engineered to create reliable, cost-effective hot water while also giving households better visibility over how their hot water is performing. For homes wanting more than a basic replacement unit, the Emerald All-In-One Hot Water Heat Pump 320L E-Heater blends efficient heat pump technology, larger capacity, and practical control features in one integrated setup.

Why Choose the Emerald All-In-One Hot Water Heat Pump 320L E-Heater?

One of the biggest reasons to choose this model is efficiency. The Emerald all-in-one heat pump range is promoted as being able to reduce hot water bills by up to 80 percent compared with a traditional electric storage system. Because hot water can make up a major share of household energy use, that kind of improvement can make a real difference over time, especially for homes looking to reduce ongoing costs rather than just chasing the cheapest upfront option.

Another strong reason is the larger 320L format. This model sits at the larger end of the all-in-one range, which makes it worth considering for homes wanting a bigger hot water unit within the same integrated design platform. If your home is looking for a larger-capacity all-in-one system rather than a smaller unit or a split layout, this exact model gives that option while keeping the same overall Emerald platform and control features.

The E-Heater version also adds operating flexibility. This model includes Standard mode, Silent mode, Booster mode, and E-Heater mode. That is a useful point of difference because it gives households more ways to manage hot water depending on demand. Booster mode combines the heat pump and electric heater, while E-Heater mode uses the electric heater on its own. In a real household, that extra flexibility can be useful when demand changes or when faster recovery is preferred.

This model also uses Emerald’s DC technology, which is designed to manage compressor speed and output more accurately to match heating demand. The goal is better efficiency and less wasted energy. It also uses R290 refrigerant and is built with an enamel tank, dual magnesium anodes, and an all-in-one integrated design aimed at reliable everyday use.

Is the Emerald All-In-One Hot Water Heat Pump 320L E-Heater Right for Your Home?

The Emerald All-In-One Hot Water Heat Pump 320L E-Heater can suit homes that want a larger-capacity heat pump system in a neat, integrated all-in-one format. It is a practical option for properties where a single-unit setup is preferred and where the household wants the extra control and flexibility that come with an e-heater model.

It may especially suit homes that want lower running costs, built-in smart control, and the ability to use different operating modes depending on household demand. Because it includes both Booster mode and E-Heater mode, it can appeal to homes that want more than standard heat pump-only operation. It also includes app-based monitoring features that let users view tank temperature, tank capacity, energy usage, and automate system operation through smart actions.

This model may also make sense where a larger all-in-one system is needed but the homeowner still wants a modern, streamlined installation. The all-in-one format keeps the system contained in one main unit rather than splitting the components across different areas. If you want a larger-capacity heat pump system with integrated design and stronger feature depth than the non-element version, this model is worth considering.

Why Choose a Quality Hot Water System Instead of a Cheaper Alternative?

A quality hot water system is about more than just buying the lowest-priced unit. In real homes, what matters is efficiency, reliability, operating flexibility, installation suitability, and how well the system fits the way the household actually uses hot water. A cheaper alternative may reduce the upfront spend, but that does not always translate into better value once energy use, build quality, features and day-to-day performance are considered.

With the Emerald All-In-One Hot Water Heat Pump 320L E-Heater, the value is in the full package. It combines a larger 320L all-in-one format, Wi-Fi control, app-based monitoring, DC inverter technology, Silent mode, Booster mode, and E-Heater mode. It is also built for a working range with the element from minus 15 degrees to 43 degrees, giving this exact version broader flexibility than the non-element model.

A quality system can also improve the installation outcome. A well-designed unit with a clear feature set and practical operating modes is easier to match to the right home and the right usage pattern. That matters because the best hot water system is not simply one that works on paper, but one that performs properly in the real world once installed.

Professional Emerald All-In-One Hot Water Heat Pump 320L E-Heater Installation in Brisbane & Gold Coast

Professional installation matters because even a strong heat pump system still needs to suit the site and be positioned properly. JR Gas & Water installs the Emerald All-In-One Hot Water Heat Pump 320L E-Heater across Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay and Redlands with a focus on practical installation suitability and real-world outcomes.

With an all-in-one model, the benefit is that the system is contained within one main unit, but correct positioning still matters. Access, layout, usable space and the existing hot water setup all affect how practical the final installation will be. This exact model has a 600 x 600mm footprint and a height of 2105mm, so installation planning still needs to consider the available location and whether the site suits that size properly.

A well-planned installation helps make sure the system is not only fitted, but fitted in a way that works for the home and the people using it every day. That means looking beyond the product itself and considering how the final setup will function in real household use.

What’s Involved in Installing the Emerald All-In-One Hot Water Heat Pump 320L E-Heater?

Installing the Emerald All-In-One Hot Water Heat Pump 320L E-Heater starts with assessing the property and identifying a suitable position for the unit. Because this is an all-in-one system, the installation centres around one integrated unit rather than separate indoor and outdoor components. That can make the overall layout more straightforward than a split system, but site suitability still matters.

The installation may involve replacing an existing hot water system or setting up the new unit in a different location depending on the home and what is already in place. The exact scope depends on access, the existing system, available space and whether the property presents any site-specific challenges. In practical terms, the goal is to create a neat, functional setup that allows the unit to perform properly and suits the way the household uses hot water.

Because this exact version includes smart app control and an electric heating element, installation is not just about physically fitting the tank. It is also about making sure the final setup supports practical everyday use and allows the homeowner to benefit from the operating modes and control features the model offers.

Why Choose JR Gas & Water?

JR Gas & Water provides practical, installation-focused hot water service across Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay and Redlands. We focus on what actually suits the property, not just on the system itself. That matters with a model like the Emerald All-In-One Hot Water Heat Pump 320L E-Heater because even a good unit still needs the right installation approach to get the best result.

We look at access, positioning, available space and site layout so the finished installation works properly for the home. Our goal is to match the system to the property in a practical way and deliver an installation that is clean, functional and suited to day-to-day use. That means clearer expectations, better installation outcomes and a result that makes sense in the real world.

Emerald All-In-One Hot Water Heat Pump 320L E-Heater Installation FAQs

How much does Emerald All-In-One Hot Water Heat Pump 320L E-Heater installation cost in Brisbane or the Gold Coast?

Installation cost depends on the property, site access, the existing hot water setup, and what is required to complete the installation properly. A straightforward replacement will usually differ from a job with tighter access, a more difficult location, or other site-specific requirements. The best way to assess cost properly is based on the actual home and installation conditions.

Is the Emerald All-In-One Hot Water Heat Pump 320L E-Heater right for my home?

It may be right for your home if you want a larger all-in-one heat pump hot water system with lower running costs, built-in smart control and the added flexibility of an electric element model. It can suit households that want a larger-capacity integrated system and access to Standard, Silent, Booster and E-Heater modes.

What is included in a standard Emerald All-In-One Hot Water Heat Pump 320L E-Heater installation?

A standard installation generally includes positioning the unit in a suitable location, connecting the new system, and completing the work needed to have it installed for normal operation. Exact inclusions can vary depending on the property, the existing hot water system being replaced, and any access or layout issues on site. The final scope should always be based on the actual installation conditions.

What warranty comes with the Emerald All-In-One Hot Water Heat Pump 320L E-Heater?

The product data shows the warranty period is effective from 1 July 2025 for All-In-One Pro models. If warranty wording is important to your decision, it should be confirmed against the current model documentation supplied with the unit at the time of purchase.

Can JR Gas & Water install the Emerald All-In-One Hot Water Heat Pump 320L E-Heater in my area?

Yes. JR Gas & Water installs the Emerald All-In-One Hot Water Heat Pump 320L E-Heater across Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay and Redlands. If your property is in one of these areas and you want a professionally installed all-in-one heat pump hot water system, we can help with supply, installation suitability and a practical setup that works for your home.

Heat Pump Hot Water System Package Selection Guide

(Please rotate mobile device to landscape for easy viewing)

Choosing the right heat pump hot water system package depends on your installation requirements, household size, and whether additional electrical or plumbing work is needed. Use this guide to compare package levels and find the best fit for your home.

Selecting the right package helps streamline installation, but we understand that needs may change, and that the purchaser isn’t a plumber. We’re flexible and can make adjustments, such as upgrading to the next package as needed.

💡 Which Package is Right for You?

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.

✅ Base – For compliant replacements
Ideal for identical direct swaps where the existing system meets compliance. No extra plumbing, electrical work or disposal required or included.

(EXAMPLE - A Rheem 250L 491250 replacing complaint Rheem 250L 491250 not a Rheem 250L 101250)

✅ Silver – For minor upgrades
Includes pipework alterations and a valve kit but does not include electrical modifications or system disposal. Designed for those swapping a heat pump under 10 years old and working to a tight budget. 

(EXAMPLE - Swapping a 10year old Rheem/Rinnai heat pump with a new one where the existing installation is good but requires pipework alterations to adapt the new unit and new valve set for warranty)

🏆 Gold (Best Seller) – For standard installations
Covers old system removal and plumbing modifications, making it the most common choice for standard installations. Excludes electrical circuit modifications.

(EXAMPLE - Swapping a 20year old Dux heat pump with a new Rinnai GR Series. Strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

💰 Sapphire (Best Value) – For installations requiring electrical work
Adds electrical safety features like an isolator, safety switch, and cable extensions to ensure a compliant and safe electrical connection. Perfect for those swapping out an electric hot water system, heat pump with different electrical connection type or split solar system (tank on ground/panels on roof)

(EXAMPLE - Swapping an old electric system with a new iStore that has a different electrical connection type, then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Diamond – For homes needing extensive electrical work
Provides extra plumbing and electrical modifications, including a new electrical circuit, making it ideal for homes without existing wiring for an electric system. Designed for those swapping from a gas system or where a larger electrical circuit is needed

(EXAMPLE - Swapping an old Gas System with a new Enviroheat that needs its own dedicated electrical circuit, type then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Platinum – The ultimate package
Includes everything – system relocation, extensive plumbing and electrical upgrades, and a new electrical circuit for complete installation flexibility. Perfect for swapping and relocating and system type including solar tanks on single story roofs. 

(EXAMPLE - Replacing any existing system of any type then relocating it to a new position on the house that requires the electrical/plumbing to be installed or relocated to the new installation position)

🏆 Package Comparison Guide

Whenever a product is required, we only source from trusted, warranty‑backed manufacturers:

• Valves – AVG, RMC, Rye Metal (and subsidiaries)
• Copper – Type B Kembla or Crane
• PEX Systems - Ezipex
• Insulation – eFlex or K‑Flex
• Electrical switches & timers – Hager
• Conduit – Medium Duty PVC Vinidex or GTS
• Brassware – Brasshards
• Hydraulic crimp fittings – EziPress, Viega, Kembla
• Sealants – Loxeal

Feel free to let us know if you have any other preferred brands!

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.
IMPORTANT - Solar panel and roof-mounted tank removal is not included in any package and is available as an optional extra at additional cost.

🛠 Need Help Choosing?

Not sure which package is right for you? Contact JR Gas & Water, and we’ll help you select the best solution for your home! 🚀

How Do STC Rebates Work?

Small-scale Technology Certificates, or STCs, are part of the Australian Government’s renewable energy scheme. Eligible heat pump and solar hot water systems can generate STCs, which carry a monetary value. JR Gas & Water applies this value as an upfront rebate so customers see a reduced out-of-pocket price on eligible products rather than needing to claim anything later themselves.

For clarity, JR Gas & Water uses a flat-rate STC rebate of $1,000 including GST on eligible systems. This means the price shown online is the customer’s out-of-pocket price after the rebate has already been applied. It is not the full gross system price before the rebate.

As an example, if a system is advertised online at $4,000, the gross system price is $5,000, less the $1,000 STC rebate, leaving the advertised out-of-pocket amount of $4,000.

This upfront rebate is offered on the basis that the installation will be completed compliantly, the system will remain eligible for STCs, and JR Gas & Water will be able to create, process, and receive the value of those certificates after installation. We handle the STC paperwork and process behind the scenes, but the rebate is conditional and relies on the job proceeding correctly from start to finish.

Who Is Eligible?

In general, customers may be eligible for the STC rebate where they are purchasing an approved solar hot water system, heat pump hot water system, or other eligible product that qualifies under the applicable scheme rules at the time of installation.

Eligibility generally requires that:
the product itself is STC eligible,
the installation address is eligible,
the system is installed in Australia,
the installation is completed in a compliant manner,
the system is capable of being properly verified,
and the customer provides any required information, declarations, signatures, and supporting documents needed to process the STCs.

Where JR Gas & Water advertises an eligible system with the rebate already applied, the customer is agreeing that the STCs will be assigned to JR Gas & Water or its nominated agent as part of the sale. That assignment is what allows the rebate to be applied upfront instead of the customer paying full price.

When Is the Rebate Not Available or Not Valid?

The STC rebate is not an automatic discount in every situation. It is only available where the installation proceeds fully and remains eligible for STC creation and assignment.

A customer may not be eligible, or may be required to repay the rebate amount, where:

the order is cancelled after rebate pricing has been applied,
the customer declines installation,
the site is not ready,
access is refused,
the installation cannot proceed due to hazards, animals, obstructions, or unsafe conditions,
the customer wants to keep the STCs personally,
required paperwork is not signed or returned,
incorrect or incomplete information is provided,
the property or system turns out not to qualify,
the quoted eligible product is changed,
a third party interferes with, alters, completes, disconnects, reconnects, or modifies the installation,
required compliance or upgrade works are refused,
or the installation cannot be lawfully completed in a way that allows the STCs to be validly claimed.

This also includes situations where another contractor performs part of the work in a way that affects eligibility, or where changes made by the customer or another trade prevent JR Gas & Water from receiving the STC benefit that the upfront rebate was based on.

What Happens If the Customer Does Not Proceed?

Where a customer accepts pricing that already includes the STC rebate and then cancels, postpones, declines installation, refuses access, or otherwise prevents the installation from being completed, JR Gas & Water may recover the full $1,000 STC rebate amount in addition to any other applicable cancellation, postponement, restocking, freight, attendance, or administrative charges.

This is because the lower advertised price was offered on the basis that JR Gas & Water would receive the benefit of the STCs after compliant completion of the installation. If the job does not proceed, that STC benefit cannot be recovered by JR Gas & Water, so the rebate amount becomes payable.

Can the Customer Keep the STCs Instead?

Yes, but not at the rebate-adjusted price.

If the customer wishes to keep, trade, or claim the STCs themselves, they must notify JR Gas & Water in writing before the order is accepted, or at the latest before installation begins. In that case, the customer must pay the full $1,000 including GST rebate amount before installation unless otherwise agreed in writing.

ZipPay – 6-Month Interest-Free on All Products

ZipPay allows you to buy now and pay later, offering flexible, interest-free payments for up to 6 months on all JR products. It’s easy to set up, and you can customize your repayment schedule to suit your budget. Payments can be made weekly, fortnightly, or monthly, with a $6 fee if the balance isn’t paid off by the due date​.

Humm – Up to 12 Months Interest-Free

Humm provides interest-free payment plans on purchases up to $30,000, perfect for both small and large buys. For items over $2,000, you can spread payments over 12 months. Humm also offers flexibility in scheduling payments based on when you get paid​

Afterpay – 8 Weeks, No Interest

With Afterpay, spread the cost of purchases across four equal installments, due every two weeks, over an 8-week period. There’s no interest, and as long as payments are made on time, there are no fees. Perfect for purchases between $100 and $1,500​

Plenti Finance – For Reclaim Systems Only

Plenti Finance is available exclusively for Reclaim Energy systems. This option offers tailored repayment terms with competitive interest rates, helping make eco-friendly choices more affordable. For more detailed information on Plenti’s terms and eligibility for Reclaim systems, visit the Reclaim Energy finance page​

Estimated annual savings are calculated by comparing the heat pump’s energy efficiency (measured as COP – Coefficient of Performance) against a standard electric hot water system with a COP of 1.0. For example, if a heat pump has a COP of 4.0, it uses 75% less electricity to deliver the same amount of hot water.

Savings are based on average household usage for a family of five on Tariff 11 (general usage tariff), using manufacturer-stated COP values. The higher the COP, the greater the energy savings.

Bonus savings: When paired with a solar PV system, energy costs can drop even further — with some households seeing up to 50% additional savings, especially when the heat pump runs during solar generation times.

Disclaimer:

All estimated savings are based on manufacturer-provided COP values and standard usage assumptions (e.g. a family of five on Tariff 11). These figures are intended as a general guide to help compare different hot water units and technologies. Actual savings may vary depending on your household’s usage, energy rates, and installation conditions. We recommend conducting your own research or consulting an energy advisor to assess what’s best for your specific setup.

If you're in Queensland and considering a heat pump hot water system, look no further than JR Gas & Water. Here's why:

Experience and Expertise: JR Gas & Water has over 10 years of experience in the gas and plumbing industry. Their team of licensed and insured professionals is highly skilled and knowledgeable about all aspects of heat pump installation, maintenance, and repair. They can provide expert advice on the best system for your needs and ensure a smooth installation process.

Quality Products: JR Gas & Water uses only high-quality products from trusted brands to ensure your heat pump hot water system is reliable and efficient. They also offer a range of options to suit different budgets and requirements.

Competitive Pricing: JR Gas & Water offers competitive pricing for their heat pump hot water systems, ensuring that you get a great value for your investment. They also provide a detailed quote upfront, so there are no surprises or hidden costs.

Customer Service: JR Gas & Water is committed to providing excellent customer service. They are always available to answer any questions or concerns you may have and are committed to ensuring your satisfaction.

Local Business: JR Gas & Water is a locally owned and operated business in Queensland. By choosing them for your heat pump hot water installation, you are supporting a local business and contributing to the local economy.

Warranty and Guarantee: JR Gas & Water provides a warranty and guarantee on all their products and services, giving you peace of mind knowing that your system is covered in case of any issues.

Sustainable and Environmentally Friendly: Heat pump hot water systems are a sustainable and environmentally friendly option for heating water. They use renewable energy sources, such as air or ground heat, to heat water, resulting in lower greenhouse gas emissions and reduced energy bills. JR Gas & Water can help you make the switch to a more sustainable and cost-effective solution for your hot water needs.