What does the solar hot water removal service cover?
It covers removal and disposal of the selected existing roof-mounted solar
hot water equipment according to the current removal option booked.
Is disposal of the old solar equipment included?
Yes. JR's current service states that disposal of the solar equipment
removed under the selected service is included.
Can I book panels-only removal?
Yes. The current selector includes a lowset panels-only option for qualifying
installations under 2.4m.
Can JR remove the solar tank as well?
Yes, where tank removal is included in the selected option. Tank weight,
position and access can affect whether lifting equipment is also required.
What if my house is two storeys?
JR's current selector includes separate highset and two-storey options.
Selection depends in part on whether the required work area is more than
1m from or within 1m of an unprotected roof edge.
Why does the distance from the roof edge matter?
Working closer to an unprotected roof edge can require different fall-risk
controls and access arrangements. JR's current selector therefore separates
the within-1m highset option from the more-than-1m option.
Is edge protection included?
JR's current highset / two-storey option for work within 1m of an
unprotected roof edge includes compliant edge protection and
working-at-heights safety equipment within that selected scope.
Is crane hire included?
Crane hire is not included in the listed service price unless expressly
stated in the selected option or written quote. Some tank and site
configurations may require crane or other lifting equipment.
How do I know if a crane will be required?
It depends on the weight and position of the equipment, building height,
access, available setup space and the available lifting path. Site photos
help identify likely lifting requirements before attendance.
Are roof repairs included after the panels are removed?
No. Roof restoration, structural repairs and broader roofing work are not
included in the standard removal service.
What happens if solar removal affects roof tiles?
Where suitable spare matching tiles are already available onsite, JR's
current service allows those customer-provided tiles to be installed in
place of affected tiles. Supply or sourcing of replacement tiles is not
included.
Does JR guarantee an exact roof-tile colour match?
No. The current service specifically excludes sourcing tiles and guaranteeing
an exact colour match.
Are old solar pipes removed from inside the roof?
No. The current service caps associated redundant services above the
roofline. Removal or alteration of redundant pipework, wiring or services
inside the roof cavity, walls or building is not included.
Are electrical alterations included?
Only the work required to safely disconnect the redundant equipment within
the selected removal scope is contemplated. Broader electrical alterations
are not included unless separately confirmed.
Can this service remove a close-coupled solar system?
Potentially, yes. Because close-coupled systems can include a heavy
roof-mounted storage tank, the correct option and any lifting requirements
need to match the actual site.
Can this service remove a split solar system?
Yes, where the selected removal scope correctly identifies whether the
roof-mounted collectors only or the associated storage tank also require
removal.
Can I use this service when replacing solar with another solar system?
No. JR's current removal page states that solar-for-solar replacement
requires different removal and installation arrangements and needs to be
quoted as part of the new solar installation.
Can I use this service when changing from solar to electric, gas or heat pump?
The removal service can deal with the existing solar equipment where the
selected removal option matches the site. The replacement hot-water system
itself has its own installation scope.
What if I select the wrong removal option?
If the selected option does not match the actual site, additional labour,
access equipment, safety equipment or crane requirements can be quoted
before the removal proceeds.
What if the roof is steep or fragile?
Steep, fragile or otherwise difficult roofing can materially change the
access and safety requirements and may result in additional charges or a
revised work method.
What if asbestos is found?
JR's current removal terms identify asbestos as a condition that can require
additional assessment and charges. Work will not simply proceed as though
normal roof-access conditions apply.
Is the service available in Brisbane?
Yes. Standard online service eligibility includes Greater Brisbane, subject
to the current JR service-area conditions and site suitability.
Is the service available on the Gold Coast?
Yes. Standard online service eligibility includes the Gold Coast, subject
to current JR service-area conditions and site suitability.
How much does solar hot water system removal cost?
Current pricing is displayed through JR's live removal selector above.
Price depends on building height, whether panels only or panels and tank are
being removed, roof-edge conditions and any additional access or lifting
requirements.
