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Quantum 270L | Supply+Install | LIFETIME WARRANTY

Upgrade to energy-efficient hot water with the Quantum 270L heat pump hot water system — ideal for households of up to 5-6. Designed to lower energy bills with a high efficiency COP of 4.53 and quiet operation at just 48 dBA, it’s the smart choice for comfort and savings. This system features a durable Steel tank, a 5 year warranty, and licensed installation across Brisbane and the Gold Coast. Made in China and backed by award-winning local support.
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Quick Specs & Benefits
  • 💰 Estimated Annual Savings*: $1270 vs traditional electric
  • 🔢 Model: 270-08AC6-290
  • 📦 Volume: 270L
  • 📏 Width: 650 mm
  • 📐 Height: 1900 mm
  • 📊 COP (Efficiency Rating): 4.53
  • 👨‍👩‍👧‍👦 Recommended Household Size: 5-6 people
  • 🔌 Electrical Connection Type: Plugless Lead 10amp
  • 🔇 Noise Level: 48 dB
  • 📡 WiFi Controller Built-In/Compatible: No
  • 🛠️ Internal Cylinder Material: Steel
  • 🌍 Made In: China
  • 🔥 STC Rebate Eligible - $1000 Upfront Discount Included

    What is an STC?

    STC stands for Small-scale Technology Certificate. It is part of an Australian Government scheme designed to encourage energy-efficient hot water systems and other eligible renewable technologies.

    How does it work?

    When your new system qualifies, STCs are created based on the expected energy savings and location of the installation. These certificates have a value, and that value is applied as an upfront discount to help reduce the installed cost.

    How is it shown on our jobs?

    For eligible systems, the STC value is already included as a flat rate $1000 upfront discount in the total installed price shown, so you do not need to claim it separately after installation.

    Who is eligible?

    Eligibility generally applies to installations of approved systems at Australian homes and businesses where the product, property type, and installation details meet current STC program requirements.

    If you are unsure whether your property or system qualifies, contact us before ordering and we can help confirm it.

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Package
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Regular price $3,699.00
Regular price $4,099.00 Sale price $3,699.00
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Installed hot water packages available in eligible JR Gas & Water service areas
Free delivery included with eligible installed packages
Licensed installation available across Brisbane, Logan, Redlands, Ipswich, Moreton Bay and Gold Coast service areas
Check your install postcode
Not 100% sure? Prefer a written quote first?

For heat pump hot water installations with non-standard pipework, power supply requirements, tight access, relocation work, drainage or condensate requirements, airflow clearance issues, slab or base requirements, or uncertainty around the correct system size, our team can confirm the best option before you book.

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✔ Service by Licensed Professionals  •  ✔ Fixed Price Services

🏷️ Brand – Quantum
🔢 Model Number – 270-08AC6-290
💧 Volume (L) – 270
👨‍👩‍👧‍👦 Recommended Maximum Number of Occupants – 5-6
💰 Estimated Annual Savings* – $1270
📊 Coefficient of Performance (COP) – 4.53
🔌 Electrical Connection Type – Plugless Lead 10amp
📏 Width – 650mm
📏 Height – 1900mm
⚖️ Weight – 135kg
🌍 Manufactured In – China
🔩 Cylinder/Heat Exchange Material – Steel
🛡️ Cylinder/Heat-Exchange Warranty – 5 Years
🔇 Noise Level – 48 dBa
🛏️ Avoid Install Next to Sleeping Areas – Yes (Recommend Unit Relocated To Communal Areas or Switched off at Night)
⚡ Energy Source – Solar
📡 WiFi Controller Built In or Compatible – No
⏲️ Built-In Timer – No
💡 LED/LCD Status Indicator – No

Maximize Efficiency with the Quantum 270L Heat Pump: Your Eco-Friendly Water Heating Solution

The Quantum 270L Heat Pump excels in providing energy-efficient hot water with ease, even in sub-zero temperatures. Outlined here are the key features that make it an optimal choice for reducing energy costs and its long-term benefits for your household.

Key Takeaways

  • The Quantum 270L Heat Pump is a high-performance, eco-friendly water heating solution that operates efficiently even in temperatures as low as -10°C, offering significant energy savings and reduced carbon emissions.

  • Installation of the Quantum 270L Heat Pump is straightforward, with the unit priced around $3,299 and various rebates, discounts, and financing options available to alleviate upfront costs and promote sustainable energy use.

  • Maintenance and support are vital for ensuring the longevity and efficiency of the Quantum 270L Heat Pump, which comes with a substantial warranty and various troubleshooting guidelines to address common issues.

Quantum 270L Heat Pump: Features and Benefits

A marvel in the realm of quantum heat pumps, the Quantum 270L Heat Pump is a heating system that stands out with its innovative design and superior functionality. It operates by harnessing heat from the surrounding air and deploying a refrigerant to heat the water within its tank. What sets this unit apart is its ability to function even in cold conditions as low as -10°C, providing hot water even when winter is at its fiercest.

Opting for the Quantum 270L Solar Heat Pump offers numerous benefits, including:

  • A steady and reliable supply of hot water for your household needs

  • A significant reduction in energy usage and greenhouse gas emissions

  • Eligibility for rebates on installation

  • A 5-year tank warranty

  • A 2-year warranty for electrics and refrigeration

Choose the Quantum 270L Solar Heat Pump for an eco-friendly and reliable hot water solution, with added peace of mind.

Compact Design

The compact design of the Quantum 270L Heat Pump offers the following benefits:

  • Eases the installation process, removing the need for additional components

  • Ideal replacement for traditional electric storage units

  • Integrates seamlessly into limited spaces

  • Offers convenience for integrated models

  • Provides prompt service essential for proper installation

This compact unit, despite its size, doesn’t compromise on capacity. It houses a 270L tank, ample to meet the hot water needs of an average-sized family. The Quantum 270L Heat Pump packs a punch in its compact form, delivering performance that rivals and often surpasses larger, more cumbersome units. An ideal blend of size, functionality, and efficiency, this heat pump is a testament to Quantum’s commitment to delivering quality solutions.

Energy Efficiency

The Quantum 270L Heat Pump distinguishes itself through its superior energy efficiency. Its energy efficiency is indicated by its COP (Coefficient of Performance) of heating, which represents the ratio of the heat provided to the electrical energy consumed. When compared to traditional electric hot water storage units, the Quantum 270L Heat Pump significantly outperforms, promising excellent service and maintaining its performance.

The secret behind this remarkable energy efficiency is the solar heat pump technology that the Quantum 270L Heat Pump utilizes. This technology harnesses solar heat to optimize energy efficiency, making it an ideal replacement for traditional hot water systems. By choosing Quantum 270L Heat Pump, you choose not just a product, but a commitment to energy efficiency and sustainability.

Eco-Friendly

As eco-friendliness becomes a necessity rather than a choice, the Quantum 270L Heat Pump emerges as a model of sustainability. Its eco-friendly features stem from its energy-efficient technologies and renewable energy sources, which lead to reduced greenhouse gas emissions. This reduction not only results in a decreased carbon footprint but also offers cost savings on energy expenses.

What sweetens the deal further is the Small-scale Technology Certificates (STCs) that customers can obtain when they install a Quantum 270L. These STCs, influenced by Australia’s division into climate zones, offer varying incentives based on the zone, promoting the adoption of sustainable water heating solutions like the Quantum 270L across the country. Consider selecting the Quantum 270L Heat Pump for a more eco-friendly future. This choice can help reduce your environmental impact.

Installation and Pricing

The process of installing the Quantum 270L Heat Pump is simple and uncomplicated. The installation manual supplied by Quantum Energy provides detailed instructions, and in case of any queries, you can reach out to JR Gas & Water for information on their installation package and process. The installation necessitates electrical and plumbing connections, similar to those required for a traditional electric water heater.

When it comes to costs, the typical expense associated with the installation of a Quantum 270L Heat Pump is approximately $6,400. However, it’s worth noting that Appliances Online offers a range of delivery options, including:

  • Free next business day delivery

  • Free connection

  • Free removal

  • Free recycling

They even offer a Premium Delivery option that allows customers to select their preferred 2-hour delivery window in certain areas, including the next morning.

Installation Services

Indeed, Appliances Online offers installation services for the Quantum 270L Heat Pump. The installation process is straightforward, typically requiring 2-3 hours for completion. Plus, it is backed by a 5-year warranty for the tank and a 2-year warranty for the electrics and refrigeration components, providing peace of mind for the customer.

Only qualified professionals with the following requirements are eligible to install the Quantum 270L Heat Pump:

  • Licensing

  • Insurance

  • Heat pump installation knowledge

  • Necessary skills

Before the installation, there is an onsite inspection fee of $95.00, which ensures your installation space is suitable for the Quantum 270L Heat Pump.

Price and Sales Discounts

The price tag of the Quantum 270L Heat Pump reflects not just the cost of the unit, but also its long-term value. The current retail price for the Quantum 270L Heat Pump is $3,299. However, there are ongoing sales and discounts where customers can save on Quantum 270-08AC6-290 model priced at $3112.00, or on the Quantum 270-08AS6-290 model priced at $3457.00.

Seasonal sales are also available for the Quantum 270L Heat Pump, with pricing commencing at $3299 including installation. Moreover, online stores like JR Gas & Water and Same Day Hot Water Service are known for offering competitive prices for the Quantum 270L Heat Pump, but it’s important to note that some prices require additional fees for installation.

Financing Options

Investing in the Quantum 270L Heat Pump is a decision that rewards in the long run. But what if the initial costs seem daunting? Don’t worry. Financing options are available for both residential and commercial clients. Residential mixed-use properties can often be purchased with a residential home loan, while commercial clients have access to a range of commercial loans.

So, with the Quantum 270L Heat Pump, financial constraints won’t stand in the way of your journey to energy efficiency and sustainability.

Comparing the Quantum 270L Heat Pump to Other Hot Water Systems

Compared to other hot water systems, the Quantum 270L Heat Pump clearly stands out as a superior hot water system. Its features include:

  • Energy efficiency that surpasses that of gas heaters, delivering up to 45% cost savings

  • Advanced energy-efficient capabilities

  • Substantial reductions in operating costs, with potential savings of up to 70-75% when compared to electric storage units and gas heaters.

The Quantum 270L Heat Pump doesn’t just excel in terms of energy efficiency and cost savings; it also boasts of an impressive service life. Typically exceeding 12 years, the Quantum 270L Heat Pump demonstrates its robustness and longevity compared to other hot water systems.

Let’s delve deeper and compare the Quantum 270L Heat Pump with electric storage units, gas heaters, and solar heat pumps.

Electric Storage Units

Electric storage units, though common, fall short when compared to the Quantum 270L Heat Pump. While they function by heating and storing water in a tank, their basic features are no match for the advanced capabilities of the Quantum 270L Heat Pump. The Quantum 270L Heat Pump outperforms these units in terms of energy efficiency, offering up to 70% reduction in operating costs.

Moreover, electric storage units can have environmental implications throughout their lifecycle, including manufacturing, usage, and disposal. On the other hand, the Quantum 270L Heat Pump, an electric storage unit, provides environmental advantages by lowering greenhouse gas emissions and aiding in the preservation of natural resources.

Gas Heaters

Gas heaters, while more cost-effective than electric heaters, still don’t match up to the Quantum 270L Heat Pump in terms of energy efficiency. Gas heaters produce heat through the combustion of gas fuel, which can have environmental implications, including the emission of pollutants like nitrogen dioxide and carbon monoxide. Additionally, their running costs are influenced by various factors such as the size of the house and the type of heater.

In comparison, conventional gas heaters demonstrate lower energy efficiency when compared to heat pump systems such as the Quantum 270L Heat Pump, which is able to achieve notably higher energy efficiency. Thus, when it comes to energy efficiency and eco-friendliness, the Quantum 270L Heat Pump outshines gas heaters.

Solar Heat Pumps

Solar heat pumps, while utilizing renewable energy, have their own set of drawbacks. They extract heat from the ambient air and use a refrigerant and a pump to transfer the heat into the water. However, their efficiency may be reduced in colder climates, and they typically incur higher operating costs compared to the Quantum 270L heat pump hot water system.

On the other hand, the Quantum 270L Heat Pump and solar heat pumps are both energy-efficient choices for water heating. They both provide substantial energy savings when compared to conventional electric resistance hot water systems. But the Quantum 270L Heat Pump is also compatible with solar systems, as demonstrated by systems like the iStore 270L, making it a winner in this comparison.

Maintenance and Support

The simple maintenance process of the Quantum 270L Heat Pump contributes to its longevity and efficiency. Regular maintenance, as per the product’s manual, is important. This includes routine cleaning and servicing, and the replacement of the sacrificial anode rod at least every 5 years. And in case of issues such as leaks, unusual noises, or visible corrosion, there are troubleshooting steps, which may include replacing the anode rod, inspecting for leaks, and addressing any corrosion to ensure the proper functioning of the unit.

Backing up the Quantum 270L Heat Pump is a robust warranty and customer support. It comes with a 5-year warranty on the tank and a 2-year warranty on the electrics and refrigeration components. While the customer support has garnered varied feedback, some customers have expressed satisfaction with the responsive support and efficient repairs.

Regular Maintenance

To ensure peak performance of the Quantum 270L Heat Pump, regular maintenance is vital. This includes the following activities:

  • Clearing debris

  • Inspecting and cleaning air filters

  • Examining the condenser coil for optimal performance

  • Replacing the sacrificial anode rod every 5 years to extend the unit’s longevity and uphold efficiency

Though there is no specified maintenance interval, following regular maintenance procedures and seeking professional servicing as needed can address potential issues and uphold peak performance.

By adhering to regular maintenance, you can extend the lifespan of your Quantum 270L Heat Pump and optimize its efficiency. Failing to do so can result in higher energy costs, potential equipment malfunctions, reduced comfort, health concerns, diminished efficiency, and increased energy usage.

Troubleshooting Common Issues

As with any appliance, potential issues with the Quantum 270L Heat Pump could include:

  • Compressor failure

  • Paintwork deterioration

  • Tank leaks

  • Excessive fan noise

  • Short warranty period

  • Insufficient customer support

However, the Quantum 270L Heat Pump comes with troubleshooting steps for addressing these issues. If there are no evident leaks or malfunctions, the unit may require servicing to rectify refrigerant loss.

When troubleshooting error codes, refer to the respective codes and their meanings, as outlined in the manual. The steps for resetting the Quantum 270L Heat Pump are also outlined in the manual. If the unit is not heating, it may require servicing to rectify refrigerant loss. Remember, it’s always best to consult a professional if you are unsure about any troubleshooting steps.

Customer Support and Warranty

In terms of customer support and warranty, the Quantum 270L Heat Pump holds its own. Here are the details:

  • You can reach the customer support team by dialing their helpline or by sending an email.

  • The Quantum 270L Heat Pump is backed by a 5-year warranty on the tank.

  • It also comes with a 2-year warranty on the electrics and refrigeration components.

If you encounter a problem and need to initiate a warranty claim, it’s advisable to directly contact the manufacturer. They will guide you through the process. Additionally, seeking assistance from your plumber may be beneficial.

Indeed, investing in the Quantum 270L Heat Pump means you’re not only buying a product but also building a relationship based on trust and support.

Real-Life Experiences: Quantum 270L Heat Pump Testimonials

Nothing speaks louder than the voice of experience. The Quantum 270L Heat Pump has achieved high customer satisfaction levels, appreciated for its reliability, excellent user experience, and safety features. Users have conveyed a favorable experience with the performance of the Quantum 270L Heat Pump, highlighting its energy efficiency, robustness, and dependability.

However, like any product, the Quantum 270L Heat Pump has received varied feedback. While some customers have commended the heat pump for its energy efficiency and durability, there have been reservations about its noise levels. But overall, the Quantum 270L Heat Pump stands out with its energy-efficient capabilities in large-scale commercial settings, providing a balanced solution for domestic and commercial hot water requirements while considering environmental impact.

Residential Customers

Many residential customers have been won over by the energy-efficient capabilities of the Quantum 270L Heat Pump. It enhances energy efficiency in residential homes through its ability to operate in ambient temperatures as low as -10°C, its reduced energy consumption due to the absence of a booster element, and its ultra-quiet operation. However, the installation process has garnered varied feedback, with different levels of satisfaction reported.

While the Quantum 270L Heat Pump continues to impress with its performance and eco-friendly features, some residential users have raised concerns including:

  • Compressor failure

  • Paintwork deterioration

  • Tank leaks

  • Excessive fan noise

  • Short warranty period

  • Insufficient customer support

But with regular maintenance and support, the Quantum 270L Heat Pump continues to be a trusted choice for hot water needs in residential settings.

Commercial Clients

Likewise, commercial clients have shown their satisfaction with the Quantum 270L Heat Pump. Its features include:

  • 270 Litre tank capacity

  • Quantum’s Patented Tank Wrap Technology

  • Suitability for average-size families

  • Simplicity of no additional components required

These features make it a popular choice among commercial clients. Moreover, its performance in commercial environments, such as resorts, hotels, motels, caravan parks, office blocks, and mining facilities, has been commendable.

One commercial client testimonial highlights the ‘great service’ they received, particularly noting the swift response to their urgent hot water needs in a new house. This testimonial not only demonstrates satisfaction with the service but also the efficiency of the Quantum 270L Heat Pump.

Summary

In a world where the quest for sustainable solutions is paramount, the Quantum 270L Heat Pump emerges as a beacon of energy efficiency and eco-friendliness. With its remarkable features, compact design, high energy efficiency, and eco-friendly attributes, it outshines traditional hot water systems. Whether you’re a residential customer looking for reliable hot water for your family or a commercial client seeking an efficient solution for your business, the Quantum 270L Heat Pump delivers. While it may have its share of critics, the Quantum 270L Heat Pump stands tall as a testament to Quantum’s commitment to delivering quality solutions.

Frequently Asked Questions

How much is a 270L heat pump?

The 270L iStore heat pump costs $2960 fully installed by Hilton Plumbing.

Can I pour hot water on my heat pump?

Yes, you can pour hot water on your heat pump to melt off any snow and ice, but make sure not to use boiling water to avoid damaging the unit.

What is the warranty on the quantum heat pump?

The warranty on the quantum heat pump includes 5 years for the tank and 2 years for the electrics and refrigeration. This information will help you make an informed decision about the product.

What makes the Quantum 270L Heat Pump eco-friendly?

The Quantum 270L Heat Pump is eco-friendly because it utilizes energy-efficient technologies and renewable energy sources, leading to reduced greenhouse gas emissions.

What is the energy efficiency of the Quantum 270L Heat Pump?

The Quantum 270L Heat Pump offers a high level of energy efficiency, as demonstrated by its impressive COP (Coefficient of Performance) for heating.

Heat Pump Hot Water System Package Selection Guide

(Please rotate mobile device to landscape for easy viewing)

Choosing the right heat pump hot water system package depends on your installation requirements, household size, and whether additional electrical or plumbing work is needed. Use this guide to compare package levels and find the best fit for your home.

Selecting the right package helps streamline installation, but we understand that needs may change, and that the purchaser isn’t a plumber. We’re flexible and can make adjustments, such as upgrading to the next package as needed.

💡 Which Package is Right for You?

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.

BaseFor compliant replacements
Ideal for identical direct swaps where the existing system meets compliance. No extra plumbing, electrical work or disposal required or included.

(EXAMPLE - A Rheem 250L 491250 replacing complaint Rheem 250L 491250 not a Rheem 250L 101250)

SilverFor minor upgrades
Includes pipework alterations and a valve kit but does not include electrical modifications or system disposal. Designed for those swapping a heat pump under 10 years old and working to a tight budget. 

(EXAMPLE - Swapping a 10year old Rheem/Rinnai heat pump with a new one where the existing installation is good but requires pipework alterations to adapt the new unit and new valve set for warranty)

🏆 Gold (Best Seller)For standard installations
Covers old system removal and plumbing modifications, making it the most common choice for standard installations. Excludes electrical circuit modifications.

(EXAMPLE - Swapping a 20year old Dux heat pump with a new Rinnai GR Series. Strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

💰 Sapphire (Best Value)For installations requiring electrical work
Adds electrical safety features like an isolator, safety switch, and cable extensions to ensure a compliant and safe electrical connection. Perfect for those swapping out an electric hot water system, heat pump with different electrical connection type or split solar system (tank on ground/panels on roof)

(EXAMPLE - Swapping an old electric system with a new iStore that has a different electrical connection type, then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

DiamondFor homes needing extensive electrical work
Provides extra plumbing and electrical modifications, including a new electrical circuit, making it ideal for homes without existing wiring for an electric system. Designed for those swapping from a gas system or where a larger electrical circuit is needed

(EXAMPLE - Swapping an old Gas System with a new Enviroheat that needs its own dedicated electrical circuit, type then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

PlatinumThe ultimate package
Includes everythingsystem relocation, extensive plumbing and electrical upgrades, and a new electrical circuit for complete installation flexibility. Perfect for swapping and relocating and system type including solar tanks on single story roofs. 

(EXAMPLE - Replacing any existing system of any type then relocating it to a new position on the house that requires the electrical/plumbing to be installed or relocated to the new installation position)


🏆 Package Comparison Guide

Feature Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
Existing Unit Must be Identical Make/Model/Series as Purchase
Existing System Removal & Form 4 (Compliance Certification)
Pipework Alterations
Valve Kit (Required for System Operation)
Included Altered Pipework (m) 2m 8m 8m 8m 20m
🏆 Package Comparison Guide Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
FREE Waste & System Disposal (EXCLUDES ANY AND ALL ROOF MOUNTED COMPONENTS)
Electrical Isolator (Ensures Safe Operation & Maintenance Access)
Electrical Extension
🏆 Package Comparison Guide Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
New Electrical Circuit (For Homes Without Existing Power Supply)
Safety Switch (Protects Your Home from Electrical Faults)
Included Altered Cabling (m) 2m 10m 10m
System Relocation (Move System to New Position)
Requires Existing Installation to be Compliant

Whenever a product is required, we only source from trusted, warranty‑backed manufacturers:

  • Valves – AVG, RMC, Rye Metal (and subsidiaries)
  • Copper – Type B Kembla or Crane
  • PEX Systems - Ezipex
  • Insulation – eFlex or K‑Flex
  • Electrical switches & timers – Hager
  • Conduit – Medium Duty PVC Vinidex or GTS
  • Brassware – Brasshards
  • Hydraulic crimp fittings – EziPress, Viega, Kembla
  • Sealants – Loxeal

Feel free to let us know if you have any other preferred brands!

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.
IMPORTANT - Solar panel and roof-mounted tank removal is not included in any package and is available as an optional extra at additional cost.

🛠 Need Help Choosing?

Not sure which package is right for you? Contact JR Gas & Water, and we’ll help you select the best solution for your home! 🚀

How Do STC Rebates Work?

Small-scale Technology Certificates, or STCs, are part of the Australian Government’s renewable energy scheme. Eligible heat pump and solar hot water systems can generate STCs, which carry a monetary value. JR Gas & Water applies this value as an upfront rebate so customers see a reduced out-of-pocket price on eligible products rather than needing to claim anything later themselves.

For clarity, JR Gas & Water uses a flat-rate STC rebate of $1,000 including GST on eligible systems. This means the price shown online is the customer’s out-of-pocket price after the rebate has already been applied. It is not the full gross system price before the rebate.

As an example, if a system is advertised online at $4,000, the gross system price is $5,000, less the $1,000 STC rebate, leaving the advertised out-of-pocket amount of $4,000.

This upfront rebate is offered on the basis that the installation will be completed compliantly, the system will remain eligible for STCs, and JR Gas & Water will be able to create, process, and receive the value of those certificates after installation. We handle the STC paperwork and process behind the scenes, but the rebate is conditional and relies on the job proceeding correctly from start to finish.

Who Is Eligible?

In general, customers may be eligible for the STC rebate where they are purchasing an approved solar hot water system, heat pump hot water system, or other eligible product that qualifies under the applicable scheme rules at the time of installation.

Eligibility generally requires that:
the product itself is STC eligible,
the installation address is eligible,
the system is installed in Australia,
the installation is completed in a compliant manner,
the system is capable of being properly verified,
and the customer provides any required information, declarations, signatures, and supporting documents needed to process the STCs.

Where JR Gas & Water advertises an eligible system with the rebate already applied, the customer is agreeing that the STCs will be assigned to JR Gas & Water or its nominated agent as part of the sale. That assignment is what allows the rebate to be applied upfront instead of the customer paying full price.

When Is the Rebate Not Available or Not Valid?

The STC rebate is not an automatic discount in every situation. It is only available where the installation proceeds fully and remains eligible for STC creation and assignment.

A customer may not be eligible, or may be required to repay the rebate amount, where:

the order is cancelled after rebate pricing has been applied,
the customer declines installation,
the site is not ready,
access is refused,
the installation cannot proceed due to hazards, animals, obstructions, or unsafe conditions,
the customer wants to keep the STCs personally,
required paperwork is not signed or returned,
incorrect or incomplete information is provided,
the property or system turns out not to qualify,
the quoted eligible product is changed,
a third party interferes with, alters, completes, disconnects, reconnects, or modifies the installation,
required compliance or upgrade works are refused,
or the installation cannot be lawfully completed in a way that allows the STCs to be validly claimed.

This also includes situations where another contractor performs part of the work in a way that affects eligibility, or where changes made by the customer or another trade prevent JR Gas & Water from receiving the STC benefit that the upfront rebate was based on.

What Happens If the Customer Does Not Proceed?

Where a customer accepts pricing that already includes the STC rebate and then cancels, postpones, declines installation, refuses access, or otherwise prevents the installation from being completed, JR Gas & Water may recover the full $1,000 STC rebate amount in addition to any other applicable cancellation, postponement, restocking, freight, attendance, or administrative charges.

This is because the lower advertised price was offered on the basis that JR Gas & Water would receive the benefit of the STCs after compliant completion of the installation. If the job does not proceed, that STC benefit cannot be recovered by JR Gas & Water, so the rebate amount becomes payable.

Can the Customer Keep the STCs Instead?

Yes, but not at the rebate-adjusted price.

If the customer wishes to keep, trade, or claim the STCs themselves, they must notify JR Gas & Water in writing before the order is accepted, or at the latest before installation begins. In that case, the customer must pay the full $1,000 including GST rebate amount before installation unless otherwise agreed in writing.

ZipPay – 6-Month Interest-Free on All Products

ZipPay allows you to buy now and pay later, offering flexible, interest-free payments for up to 6 months on all JR products. It’s easy to set up, and you can customize your repayment schedule to suit your budget. Payments can be made weekly, fortnightly, or monthly, with a $6 fee if the balance isn’t paid off by the due date​.

Humm – Up to 12 Months Interest-Free

Humm provides interest-free payment plans on purchases up to $30,000, perfect for both small and large buys. For items over $2,000, you can spread payments over 12 months. Humm also offers flexibility in scheduling payments based on when you get paid​

Afterpay – 8 Weeks, No Interest

With Afterpay, spread the cost of purchases across four equal installments, due every two weeks, over an 8-week period. There’s no interest, and as long as payments are made on time, there are no fees. Perfect for purchases between $100 and $1,500​

Plenti Finance – For Reclaim Systems Only

Plenti Finance is available exclusively for Reclaim Energy systems. This option offers tailored repayment terms with competitive interest rates, helping make eco-friendly choices more affordable. For more detailed information on Plenti’s terms and eligibility for Reclaim systems, visit the Reclaim Energy finance page​

Estimated annual savings are calculated by comparing the heat pump’s energy efficiency (measured as COP – Coefficient of Performance) against a standard electric hot water system with a COP of 1.0. For example, if a heat pump has a COP of 4.0, it uses 75% less electricity to deliver the same amount of hot water.

Savings are based on average household usage for a family of five on Tariff 11 (general usage tariff), using manufacturer-stated COP values. The higher the COP, the greater the energy savings.

Bonus savings: When paired with a solar PV system, energy costs can drop even further — with some households seeing up to 50% additional savings, especially when the heat pump runs during solar generation times.

Disclaimer:

All estimated savings are based on manufacturer-provided COP values and standard usage assumptions (e.g. a family of five on Tariff 11). These figures are intended as a general guide to help compare different hot water units and technologies. Actual savings may vary depending on your household’s usage, energy rates, and installation conditions. We recommend conducting your own research or consulting an energy advisor to assess what’s best for your specific setup.

If you're in Queensland and considering a heat pump hot water system, look no further than JR Gas & Water. Here's why:

Experience and Expertise: JR Gas & Water has over 10 years of experience in the gas and plumbing industry. Their team of licensed and insured professionals is highly skilled and knowledgeable about all aspects of heat pump installation, maintenance, and repair. They can provide expert advice on the best system for your needs and ensure a smooth installation process.

Quality Products: JR Gas & Water uses only high-quality products from trusted brands to ensure your heat pump hot water system is reliable and efficient. They also offer a range of options to suit different budgets and requirements.

Competitive Pricing: JR Gas & Water offers competitive pricing for their heat pump hot water systems, ensuring that you get a great value for your investment. They also provide a detailed quote upfront, so there are no surprises or hidden costs.

Customer Service: JR Gas & Water is committed to providing excellent customer service. They are always available to answer any questions or concerns you may have and are committed to ensuring your satisfaction.

Local Business: JR Gas & Water is a locally owned and operated business in Queensland. By choosing them for your heat pump hot water installation, you are supporting a local business and contributing to the local economy.

Warranty and Guarantee: JR Gas & Water provides a warranty and guarantee on all their products and services, giving you peace of mind knowing that your system is covered in case of any issues.

Sustainable and Environmentally Friendly: Heat pump hot water systems are a sustainable and environmentally friendly option for heating water. They use renewable energy sources, such as air or ground heat, to heat water, resulting in lower greenhouse gas emissions and reduced energy bills. JR Gas & Water can help you make the switch to a more sustainable and cost-effective solution for your hot water needs.

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