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Reclaim CO2 160L V2 WIFI (REHP-CO2-160GL) | Supply+Install | LIFETIME WARRANTY

Upgrade to energy-efficient hot water with the Reclaim Energy 160L heat pump hot water system — ideal for households of up to 3. Designed to lower energy bills with a high efficiency COP of 5 and quiet operation at just 37 dBA, it’s the smart choice for comfort and savings. This system features a durable Steel tank, a 10 year warranty, and licensed installation across Brisbane and the Gold Coast. Made in and backed by award-winning local support.
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Quick Specs & Benefits
  • 💰 Estimated Annual Savings*: $1359.23 vs traditional electric
  • 🔢 Model: REHP-CO2- 160GL
  • 📦 Volume: 160L
  • 📏 Width: 528 mm
  • 📐 Height: 1317 mm
  • 📊 COP (Efficiency Rating): 5
  • 👨‍👩‍👧‍👦 Recommended Household Size: 3 people
  • 🔌 Electrical Connection Type: Hardwired 10amp + Plug & Lead 10amp
  • 🔇 Noise Level: 37 dB
  • 📡 WiFi Controller Built-In/Compatible: Yes
  • 🛠️ Internal Cylinder Material: Steel
  • 🔥 STC Rebate Eligible - $1000 Upfront Discount Included

    What is an STC?

    STC stands for Small-scale Technology Certificate. It is part of an Australian Government scheme designed to encourage energy-efficient hot water systems and other eligible renewable technologies.

    How does it work?

    When your new system qualifies, STCs are created based on the expected energy savings and location of the installation. These certificates have a value, and that value is applied as an upfront discount to help reduce the installed cost.

    How is it shown on our jobs?

    For eligible systems, the STC value is already included as a flat rate $1000 upfront discount in the total installed price shown, so you do not need to claim it separately after installation.

    Who is eligible?

    Eligibility generally applies to installations of approved systems at Australian homes and businesses where the product, property type, and installation details meet current STC program requirements.

    If you are unsure whether your property or system qualifies, contact us before ordering and we can help confirm it.

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Package
Timeframe
Your Final Cost is
Regular price $5,799.00
Regular price $6,199.00 Sale price $5,799.00
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Installed hot water packages available in eligible JR Gas & Water service areas
Free delivery included with eligible installed packages
Licensed installation available across Brisbane, Logan, Redlands, Ipswich, Moreton Bay and Gold Coast service areas
Check your install postcode
Not 100% sure? Prefer a written quote first?

For heat pump hot water installations with non-standard pipework, power supply requirements, tight access, relocation work, drainage or condensate requirements, airflow clearance issues, slab or base requirements, or uncertainty around the correct system size, our team can confirm the best option before you book.

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✔ Service by Licensed Professionals  •  ✔ Fixed Price Services

🏷️ Brand – Reclaim Energy
🔢 Model Number – REHP-CO2- 160GL
💧 Volume (L) – 160
👨‍👩‍👧‍👦 Recommended Maximum Number of Occupants – 3
💰 Estimated Annual Savings* – $1359.23
📊 Coefficient of Performance (COP) – 5
🔌 Electrical Connection Type – Hardwired 10amp + Plug & Lead 10amp
📏 Width – 528mm
📏 Height – 1317mm
⚖️ Weight – kg
🌍 Manufactured In –
🔩 Cylinder/Heat Exchange Material – Steel
🛡️ Cylinder/Heat-Exchange Warranty – 10 Years
🔇 Noise Level – 37 dBa
🛏️ Avoid Install Next to Sleeping Areas – No
⚡ Energy Source – Solar
📡 WiFi Controller Built In or Compatible – Yes
⏲️ Built-In Timer – Yes
💡 LED/LCD Status Indicator – Yes

What is a Heat Pump?

A heat pump is a marvel of modern engineering that uses refrigeration technology to transfer heat from one place to another. In the realm of hot water systems, a heat pump extracts heat from the surrounding environment—be it air, ground, or water—and transfers it to the water stored in a tank. This ingenious process allows heat pumps to deliver a higher thermal output while consuming significantly less energy compared to conventional electric water heaters. By leveraging the ambient heat, these systems can provide a continuous supply of hot water efficiently and sustainably.

Maximize Efficiency with the Reclaim Energy 160L CO2 GL Tank Heat Pump: A Smart Investment for Sustainable Hot Water

Are efficiency, energy consumption, and eco-friendliness at the top of your list for a hot water system? The Reclaim Energy 160L CO2 GL Tank Heat Pump answers with solid performance, significant savings, and a lighter ecological footprint. Let’s take a look at what sets this heat pump apart from the rest, examining its precise technology, design efficiencies, and overall impact on both your finances and the planet.

  • The Reclaim Energy 160L CO2 GL Tank Heat Pump is an energy-efficient system that captures ambient air heat and provides substantial cost savings, boasting an 80% reduction in annual running costs compared to traditional electric hot water systems.

  • Installation of the heat pump requires consideration of location, weather, and tank placement to ensure optimal performance, with specific needs such as a 10A 230V power supply and protection against extreme weather conditions.

  • Maintenance and proper usage are key for the longevity of the Reclaim Energy 160L CO2 GL Tank Heat Pump, which is backed by a comprehensive warranty of 6 years for compressor parts and labor, and 15 years for the tank, with conditions applied for the anode.

Reclaim Energy 160L CO2 GL Tank Heat Pump: An Overview

The Reclaim Energy 160L CO2 GL Tank Heat Pump is an inventive reclaim energy co2 heat pump hot water system that showcases a blend of advanced technology and a compact design. This system operates by:

  • capturing ambient air heat using its heat exchanger

  • supplying energy to the environmentally safe CO2 refrigerant

  • producing an excess of five units of heat energy for every unit of electricity it consumes.

Consisting of a compressor unit and a storage tank, this heat pump stands out with its integrated design and commitment to sustainable environmental principles. Curious about the workings of this revolutionary system? We'll examine its innovative technology and design elements in more depth.

Innovative Technology

The Reclaim Energy 160L CO2 GL Tank Heat Pump utilizes a top-down heat pump system, a key feature in ensuring rapid water recovery. The system directs continuous hot water back to the top of the tank, making it an ideal solution for your hot water needs.

This innovative technology integrated into the heat pump delivers substantial energy efficiency and cost savings, providing continuous hot water designed to meet your needs. In essence, it is a system that serves as a perfect blend of convenience and efficiency, demonstrating how a hot water system works at its best. Additionally, the system's smart controls and operational modes contribute to reduced hot water energy consumption, making it an efficient choice for users.

Compact Design

The compact design of the Reclaim Energy 160L CO2 GL Tank Heat Pump offers several benefits:

  • Integrated storage tank design for efficient water recovery and continuous hot water

  • Detailed size and space requirements for installation in a range of locations (see Reclaim Energy Tank Specifications document)

  • Energy smart controller for optimal performance and efficiency

How Reclaim Energy Heat Pumps Work

Reclaim Energy Heat Pumps operate through a sophisticated refrigeration cycle designed to harness heat from the ambient temperature and transfer it to the water in the storage tank. Here’s a step-by-step breakdown of the process:

  1. Heat Extraction: The heat pump extracts heat from the surrounding environment using a natural refrigerant like CO2, which is both efficient and environmentally friendly.

  2. Compression: The extracted heat is then compressed into a high-temperature gas, significantly increasing its thermal energy.

  3. Heat Exchange: This high-temperature gas passes through a heat exchanger, where it transfers its heat to the water in the storage tank, effectively heating it.

  4. Expansion: The now-cooled gas is expanded, allowing it to absorb more heat from the ambient temperature.

  5. Cycle Repetition: This cycle repeats continuously, ensuring a constant supply of hot water.

Reclaim Energy Heat Pumps are engineered to perform efficiently across a wide range of temperatures, making them ideal for diverse Australian climates. Additionally, they can be integrated with solar PV systems, enabling households to utilize excess PV generation for water heating purposes, thereby reducing energy costs and enhancing overall energy efficiency.

Comparing the Reclaim Energy 160L CO2 GL Tank Heat Pump to Other Systems

When it comes to hot water systems, the Reclaim Energy 160L CO2 GL Tank Heat Pump, featuring an energy glass lined tank, stands out from the crowd. Not only does it offer significant energy savings, but it also provides substantial cost savings and a high level of environmental performance.

We'll now embark on a detailed comparison of the Reclaim Energy 160L CO2 GL Tank Heat Pump and traditional systems, underscoring the substantial benefits this innovative heat pump offers in energy efficiency, cost savings, and environmental impact.

Energy Efficiency

Energy efficiency is a critical aspect of any hot water system, and the Reclaim Energy 160L CO2 GL Tank Heat Pump excels in this regard. Compared to traditional hot water systems, it requires only 1kW electrical input to produce 5.24 kW of thermal output, while standard electric hot water systems need 3.6kW of electrical input for the same thermal output. The coefficient of performance (COP) for this energy CO2 heat pump is 5, meaning it can produce five times more heat energy than the electrical energy it consumes. This impressive energy efficiency is due to the CO2 energy heat pump technology integrated into the system.

Cost Savings

In addition to its impressive energy efficiency, the Reclaim Energy 160L CO2 GL Tank Heat Pump offers significant cost savings. It consumes an average of 3 kWh electric input for hot water delivery, offering an 80% reduction in average annual energy saving when compared to traditional electric hot water systems. This results in annual savings of up to 80% on hot water energy costs for a household or business.

In fact, the heat pump provides substantial cost savings, with an estimated payback period of only 3 years, primarily attributable to decreased energy expenses and efficient hot water production through heat pump return heating.

Environmental Impact

The Reclaim Energy 160L CO2 GL Tank Heat Pump offers several benefits:

  • It is cost-effective, saving you money.

  • It has a decreased carbon footprint, making it environmentally friendly.

  • It consumes less electricity compared to traditional heat pumps.

  • It uses CO2 as a refrigerant, which is more sustainable.

Furthermore, it incorporates environmentally friendly CO2 refrigerant in its production, offering a reduced environmental impact compared to conventional refrigerants.

Installation Considerations for the Reclaim Energy 160L CO2 GL Tank Heat Pump

Decided to switch to the Reclaim Energy 160L CO2 GL Tank Heat Pump? There are key factors to bear in mind for installation. From locating a fitting space for the heat pump unit, tank, and timer to confirming the suitability of the available space for installation, every detail is critical. We'll navigate through essential factors to consider, such as location, weather, and tank placement, guaranteeing a seamless installation process.

Location Factors

Choosing an installation site for the Reclaim Energy 160L CO2 GL Tank Heat Pump is an important step. The location should:

  • Be able to accommodate the heat pump's size

  • Provide adequate access for operation and maintenance

  • Be close to power sources, as the heat pump necessitates a 10A 230V power supply in close proximity to the installation site.

Weather Considerations

While the Reclaim Energy 160L CO2 GL Tank Heat Pump is designed to operate efficiently in a range of conditions, weather factors should still be considered. The recommended operating temperature range for the heat pump is from -10ºC to 43ºC. In colder temperatures, the heat pump's efficiency may decrease, leading to higher electrical power consumption as it works harder to maintain the desired hot water temperature.

It's also important to protect the heat pump from rain or snow, which can block airflow and impact electrical components, especially in cold weather conditions.

Tank Placement

When it comes to tank placement, the heat pump requires up to 5 meters vertically and 10 meters horizontally between the heat pump and the tank to achieve optimal performance. Additionally, to prevent thermal syphoning, which can result from gravitational circulation of water, it is recommended to install a non-return valve in the return line from the tank.

Water Supply Quality and Safety

Ensuring the quality of your water supply is crucial for the optimal performance and longevity of your Reclaim Energy Heat Pump. The system requires water that meets specific quality standards to prevent corrosion and damage. In areas with hard water (greater than 200 mg/L or ppm), a water softening device may be necessary to protect the system.

Reclaim Energy’s glass-lined tanks are equipped with a sacrificial anode, which serves to protect the vessel from corrosion. Regular inspection of the anode every three years is recommended to maintain the warranty and ensure the system’s durability.

The water used in the system must adhere to the following quality parameters:

Parameter

Acceptable Range

pH

6.5-8.5

Total Dissolved Solids (TDS)

< 200 mg/L

Hardness

< 200 mg/L

Chlorides

< 200 mg/L

Sulfates

< 200 mg/L

By ensuring that your water supply meets these standards, you can enjoy a safe, efficient, and long-lasting hot water system. This not only provides a perfect hot water solution but also helps in reducing energy costs and consumption, making it a smart and sustainable choice for any household.

Smart Controller Features and Benefits

The Reclaim Energy 160L CO2 GL Tank Heat Pump is equipped with a smart controller that offers a host of features and benefits. From user interface and customization to remote control and monitoring, the smart controller ensures the heat pump delivers an effective and cost-efficient solution for hot water requirements, enabling precise regulation of energy generation and administration.

We'll uncover these features in more depth.

User Interface and Customization

The user interface of the Reclaim Energy 160L CO2 GL Tank Heat Pump's smart controller is designed to be intuitive and user-friendly, featuring a 4''3 inch touch screen interface. One of the significant customization options offered is the selection of operation plan, which provides users with the capability to personalize their hot water management and enhance their PV energy utilization.

Remote Control and Monitoring

To add to its convenience, the Reclaim Energy 160L CO2 GL Tank Heat Pump includes a mobile application for remote control and monitoring, featuring a Wi-Fi Controller with industry-leading interactive technology. This enables users to manage their energy costs and consumption with ease, offering 9 operational modes and allowing for customization of hot water management.

Error Reporting and Troubleshooting

In the event of any issues, the smart controller of the Reclaim Energy 160L CO2 GL Tank Heat Pump provides useful error reporting and troubleshooting features. Error codes are displayed on the external controller and heat pump PCB, alerting users to any potential issues.

In case of any concerns, users are recommended to contact the Reclaim Energy dealer or installer for troubleshooting assistance.

Real-Life Success Stories: Satisfied Customers Share Their Experiences

Nothing speaks more about a product's effectiveness than testimonials from satisfied customers. The Reclaim Energy 160L CO2 GL Tank Heat Pump has garnered positive feedback for its reliability and quick hot water delivery, earning an impressive average rating of 4.9 out of 5 stars based on 76 authentic reviews.

Let's scrutinize some of these success stories more closely, particularly those that utilized the shot boost function.

Improved Energy Efficiency

Many customers have commended the Reclaim Energy 160L CO2 GL Tank Heat Pump for its high energy efficiency. Users have noted advantages such as quiet operation, high efficiency, and excellent performance in low temperatures.

Moreover, users have experienced average annual energy savings of up to 80% for hot water heating, demonstrating the heat pump's exceptional efficiency.

Cost Savings

Significant benefits of the Reclaim Energy 160L CO2 GL Tank Heat Pump include:

  • Consumes less energy compared to conventional electric and gas water heaters

  • Leads to reduced operational costs

  • Can result in an estimated $700 in annual cost savings

This makes it a financially advantageous choice for individuals aiming to lower their expenditures on all the hot water by opting for the perfect hot water solution that can produce hot water efficiently.

Reliable Hot Water Supply

Above all, the Reclaim Energy 160L CO2 GL Tank Heat Pump is highly regarded for its reliability. Customers consistently report that it provides a reliable hot water supply, with an average of 3 kWh electric input for a 315 L hot water delivery. This is a testament to the heat pump's capacity to consistently deliver hot water when you need it most.

Maintenance Tips and Warranty Information

Ensuring the longevity and optimal performance of your Reclaim Energy 160L CO2 GL Tank Heat Pump involves regular maintenance and an understanding of the warranty details. We'll steer you through crucial maintenance tips, frequent troubleshooting steps, and explain the warranty information in this part.

Routine Maintenance

Regular maintenance checks for the Reclaim Energy 160L CO2 GL Tank Heat Pump should be carried out in accordance with the instructions outlined in the Reclaim CO2 HWHP design guide. This includes water quality checks and component inspections, ensuring the longevity and optimal performance of your heat pump.

Troubleshooting Common Issues

Despite its robust design, you may encounter issues with the Reclaim Energy 160L CO2 GL Tank Heat Pump. Common problems include inaccurate tank temperature registration and overheating. The Owner's Manual contains a comprehensive list of error codes and their explanations to facilitate the troubleshooting process.

In case of any concerns, it is recommended to contact Reclaim Energy for assistance.

Warranty Details

The Reclaim Energy 160L CO2 GL Tank Heat Pump comes with a comprehensive warranty, providing peace of mind for your investment. The warranty period for the heat pump compressor parts and labour is 6 years, while the warranty for the tank is 15 years, subject to the condition of the anode. It's worth noting that the warranty can be nullified by:

  • Improper installation

  • Unauthorized repairs

  • Damage from external sources

  • Misuse of the heat pump

In conclusion, the Reclaim Energy 160L CO2 GL Tank Heat Pump stands out as a high-performing, energy-efficient, and environmentally friendly solution for your hot water needs. With its innovative technology, user-friendly smart controller, and significant cost savings, it makes an excellent choice for any household. As we continue to seek ways to minimize our environmental footprint, opting for sustainable and efficient systems like this heat pump is a step in the right direction.

What are the disadvantages of CO2 heat pumps?

The disadvantages of CO2 heat pumps include not being suitable for high temperature heat sources due to a lower critical temperature, and not being suitable for low temperature heat sources due to the higher boiling point of some chemicals (HFCs and HFEs).

How much CO2 does a heat pump save?

Heat pumps can save up to 65-70% less CO2 emissions than natural gas or electric water heaters, making them an environmentally friendly choice for heating. This reduction can be even greater in countries with cleaner electricity.

What size tank is a reclaim heat pump?

A reclaim heat pump is available in tank sizes of 160, 250, 315, and 400 liters, providing a range of options for different needs.

What is a reclaim heat pump?

A Reclaim Energy CO2 program utilizes a heat pump system that draws energy from the ambient atmosphere to produce heat using ozone-friendly refrigerant (CO2). This heat is then converted into a high-temperature gas.

Heat Pump Hot Water System Package Selection Guide

(Please rotate mobile device to landscape for easy viewing)

Choosing the right heat pump hot water system package depends on your installation requirements, household size, and whether additional electrical or plumbing work is needed. Use this guide to compare package levels and find the best fit for your home.

Selecting the right package helps streamline installation, but we understand that needs may change, and that the purchaser isn’t a plumber. We’re flexible and can make adjustments, such as upgrading to the next package as needed.

💡 Which Package is Right for You?

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.

BaseFor compliant replacements
Ideal for identical direct swaps where the existing system meets compliance. No extra plumbing, electrical work or disposal required or included.

(EXAMPLE - A Rheem 250L 491250 replacing complaint Rheem 250L 491250 not a Rheem 250L 101250)

SilverFor minor upgrades
Includes pipework alterations and a valve kit but does not include electrical modifications or system disposal. Designed for those swapping a heat pump under 10 years old and working to a tight budget. 

(EXAMPLE - Swapping a 10year old Rheem/Rinnai heat pump with a new one where the existing installation is good but requires pipework alterations to adapt the new unit and new valve set for warranty)

🏆 Gold (Best Seller)For standard installations
Covers old system removal and plumbing modifications, making it the most common choice for standard installations. Excludes electrical circuit modifications.

(EXAMPLE - Swapping a 20year old Dux heat pump with a new Rinnai GR Series. Strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

💰 Sapphire (Best Value)For installations requiring electrical work
Adds electrical safety features like an isolator, safety switch, and cable extensions to ensure a compliant and safe electrical connection. Perfect for those swapping out an electric hot water system, heat pump with different electrical connection type or split solar system (tank on ground/panels on roof)

(EXAMPLE - Swapping an old electric system with a new iStore that has a different electrical connection type, then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

DiamondFor homes needing extensive electrical work
Provides extra plumbing and electrical modifications, including a new electrical circuit, making it ideal for homes without existing wiring for an electric system. Designed for those swapping from a gas system or where a larger electrical circuit is needed

(EXAMPLE - Swapping an old Gas System with a new Enviroheat that needs its own dedicated electrical circuit, type then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

PlatinumThe ultimate package
Includes everythingsystem relocation, extensive plumbing and electrical upgrades, and a new electrical circuit for complete installation flexibility. Perfect for swapping and relocating and system type including solar tanks on single story roofs. 

(EXAMPLE - Replacing any existing system of any type then relocating it to a new position on the house that requires the electrical/plumbing to be installed or relocated to the new installation position)


🏆 Package Comparison Guide

Feature Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
Existing Unit Must be Identical Make/Model/Series as Purchase
Existing System Removal & Form 4 (Compliance Certification)
Pipework Alterations
Valve Kit (Required for System Operation)
Included Altered Pipework (m) 2m 8m 8m 8m 20m
🏆 Package Comparison Guide Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
FREE Waste & System Disposal (EXCLUDES ANY AND ALL ROOF MOUNTED COMPONENTS)
Electrical Isolator (Ensures Safe Operation & Maintenance Access)
Electrical Extension
🏆 Package Comparison Guide Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
New Electrical Circuit (For Homes Without Existing Power Supply)
Safety Switch (Protects Your Home from Electrical Faults)
Included Altered Cabling (m) 2m 10m 10m
System Relocation (Move System to New Position)
Requires Existing Installation to be Compliant

Whenever a product is required, we only source from trusted, warranty‑backed manufacturers:

  • Valves – AVG, RMC, Rye Metal (and subsidiaries)
  • Copper – Type B Kembla or Crane
  • PEX Systems - Ezipex
  • Insulation – eFlex or K‑Flex
  • Electrical switches & timers – Hager
  • Conduit – Medium Duty PVC Vinidex or GTS
  • Brassware – Brasshards
  • Hydraulic crimp fittings – EziPress, Viega, Kembla
  • Sealants – Loxeal

Feel free to let us know if you have any other preferred brands!

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.
IMPORTANT - Solar panel and roof-mounted tank removal is not included in any package and is available as an optional extra at additional cost.

🛠 Need Help Choosing?

Not sure which package is right for you? Contact JR Gas & Water, and we’ll help you select the best solution for your home! 🚀

How Do STC Rebates Work?

Small-scale Technology Certificates, or STCs, are part of the Australian Government’s renewable energy scheme. Eligible heat pump and solar hot water systems can generate STCs, which carry a monetary value. JR Gas & Water applies this value as an upfront rebate so customers see a reduced out-of-pocket price on eligible products rather than needing to claim anything later themselves.

For clarity, JR Gas & Water uses a flat-rate STC rebate of $1,000 including GST on eligible systems. This means the price shown online is the customer’s out-of-pocket price after the rebate has already been applied. It is not the full gross system price before the rebate.

As an example, if a system is advertised online at $4,000, the gross system price is $5,000, less the $1,000 STC rebate, leaving the advertised out-of-pocket amount of $4,000.

This upfront rebate is offered on the basis that the installation will be completed compliantly, the system will remain eligible for STCs, and JR Gas & Water will be able to create, process, and receive the value of those certificates after installation. We handle the STC paperwork and process behind the scenes, but the rebate is conditional and relies on the job proceeding correctly from start to finish.

Who Is Eligible?

In general, customers may be eligible for the STC rebate where they are purchasing an approved solar hot water system, heat pump hot water system, or other eligible product that qualifies under the applicable scheme rules at the time of installation.

Eligibility generally requires that:
the product itself is STC eligible,
the installation address is eligible,
the system is installed in Australia,
the installation is completed in a compliant manner,
the system is capable of being properly verified,
and the customer provides any required information, declarations, signatures, and supporting documents needed to process the STCs.

Where JR Gas & Water advertises an eligible system with the rebate already applied, the customer is agreeing that the STCs will be assigned to JR Gas & Water or its nominated agent as part of the sale. That assignment is what allows the rebate to be applied upfront instead of the customer paying full price.

When Is the Rebate Not Available or Not Valid?

The STC rebate is not an automatic discount in every situation. It is only available where the installation proceeds fully and remains eligible for STC creation and assignment.

A customer may not be eligible, or may be required to repay the rebate amount, where:

the order is cancelled after rebate pricing has been applied,
the customer declines installation,
the site is not ready,
access is refused,
the installation cannot proceed due to hazards, animals, obstructions, or unsafe conditions,
the customer wants to keep the STCs personally,
required paperwork is not signed or returned,
incorrect or incomplete information is provided,
the property or system turns out not to qualify,
the quoted eligible product is changed,
a third party interferes with, alters, completes, disconnects, reconnects, or modifies the installation,
required compliance or upgrade works are refused,
or the installation cannot be lawfully completed in a way that allows the STCs to be validly claimed.

This also includes situations where another contractor performs part of the work in a way that affects eligibility, or where changes made by the customer or another trade prevent JR Gas & Water from receiving the STC benefit that the upfront rebate was based on.

What Happens If the Customer Does Not Proceed?

Where a customer accepts pricing that already includes the STC rebate and then cancels, postpones, declines installation, refuses access, or otherwise prevents the installation from being completed, JR Gas & Water may recover the full $1,000 STC rebate amount in addition to any other applicable cancellation, postponement, restocking, freight, attendance, or administrative charges.

This is because the lower advertised price was offered on the basis that JR Gas & Water would receive the benefit of the STCs after compliant completion of the installation. If the job does not proceed, that STC benefit cannot be recovered by JR Gas & Water, so the rebate amount becomes payable.

Can the Customer Keep the STCs Instead?

Yes, but not at the rebate-adjusted price.

If the customer wishes to keep, trade, or claim the STCs themselves, they must notify JR Gas & Water in writing before the order is accepted, or at the latest before installation begins. In that case, the customer must pay the full $1,000 including GST rebate amount before installation unless otherwise agreed in writing.

ZipPay – 6-Month Interest-Free on All Products

ZipPay allows you to buy now and pay later, offering flexible, interest-free payments for up to 6 months on all JR products. It’s easy to set up, and you can customize your repayment schedule to suit your budget. Payments can be made weekly, fortnightly, or monthly, with a $6 fee if the balance isn’t paid off by the due date​.

Humm – Up to 12 Months Interest-Free

Humm provides interest-free payment plans on purchases up to $30,000, perfect for both small and large buys. For items over $2,000, you can spread payments over 12 months. Humm also offers flexibility in scheduling payments based on when you get paid​

Afterpay – 8 Weeks, No Interest

With Afterpay, spread the cost of purchases across four equal installments, due every two weeks, over an 8-week period. There’s no interest, and as long as payments are made on time, there are no fees. Perfect for purchases between $100 and $1,500​

Plenti Finance – For Reclaim Systems Only

Plenti Finance is available exclusively for Reclaim Energy systems. This option offers tailored repayment terms with competitive interest rates, helping make eco-friendly choices more affordable. For more detailed information on Plenti’s terms and eligibility for Reclaim systems, visit the Reclaim Energy finance page​

Estimated annual savings are calculated by comparing the heat pump’s energy efficiency (measured as COP – Coefficient of Performance) against a standard electric hot water system with a COP of 1.0. For example, if a heat pump has a COP of 4.0, it uses 75% less electricity to deliver the same amount of hot water.

Savings are based on average household usage for a family of five on Tariff 11 (general usage tariff), using manufacturer-stated COP values. The higher the COP, the greater the energy savings.

Bonus savings: When paired with a solar PV system, energy costs can drop even further — with some households seeing up to 50% additional savings, especially when the heat pump runs during solar generation times.

Disclaimer:

All estimated savings are based on manufacturer-provided COP values and standard usage assumptions (e.g. a family of five on Tariff 11). These figures are intended as a general guide to help compare different hot water units and technologies. Actual savings may vary depending on your household’s usage, energy rates, and installation conditions. We recommend conducting your own research or consulting an energy advisor to assess what’s best for your specific setup.

If you're in Queensland and considering a heat pump hot water system, look no further than JR Gas & Water. Here's why:

Experience and Expertise: JR Gas & Water has over 10 years of experience in the gas and plumbing industry. Their team of licensed and insured professionals is highly skilled and knowledgeable about all aspects of heat pump installation, maintenance, and repair. They can provide expert advice on the best system for your needs and ensure a smooth installation process.

Quality Products: JR Gas & Water uses only high-quality products from trusted brands to ensure your heat pump hot water system is reliable and efficient. They also offer a range of options to suit different budgets and requirements.

Competitive Pricing: JR Gas & Water offers competitive pricing for their heat pump hot water systems, ensuring that you get a great value for your investment. They also provide a detailed quote upfront, so there are no surprises or hidden costs.

Customer Service: JR Gas & Water is committed to providing excellent customer service. They are always available to answer any questions or concerns you may have and are committed to ensuring your satisfaction.

Local Business: JR Gas & Water is a locally owned and operated business in Queensland. By choosing them for your heat pump hot water installation, you are supporting a local business and contributing to the local economy.

Warranty and Guarantee: JR Gas & Water provides a warranty and guarantee on all their products and services, giving you peace of mind knowing that your system is covered in case of any issues.

Sustainable and Environmentally Friendly: Heat pump hot water systems are a sustainable and environmentally friendly option for heating water. They use renewable energy sources, such as air or ground heat, to heat water, resulting in lower greenhouse gas emissions and reduced energy bills. JR Gas & Water can help you make the switch to a more sustainable and cost-effective solution for your hot water needs.

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