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Evoheat 270L | Supply+Install | LIFETIME WARRANTY

Upgrade to energy-efficient hot water with the Evoheat 270L heat pump hot water system — ideal for households of up to 5-6. Designed to lower energy bills with a high efficiency COP of 4.27 and quiet operation at just 48 dBA, it’s the smart choice for comfort and savings. This system features a durable Steel Enamel tank, a 5 year warranty, and licensed installation across Brisbane and the Gold Coast. Made in China by Phnix and backed by award-winning local support.
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Quick Specs & Benefits
  • 💰 Estimated Annual Savings*: $1257 vs traditional electric
  • 🔢 Model: Evo270-1
  • 📦 Volume: 270L
  • 📏 Width: 640 mm
  • 📐 Height: 1992 mm
  • 📊 COP (Efficiency Rating): 4.27
  • 👨‍👩‍👧‍👦 Recommended Household Size: 5-6 people
  • 🔌 Electrical Connection Type: Plugless Lead 15amp
  • 🔇 Noise Level: 48 dB
  • 📡 WiFi Controller Built-In/Compatible: Yes
  • 🛠️ Internal Cylinder Material: Steel Enamel
  • 🌍 Made In: China by Phnix
  • 🔥 STC Rebate Eligible - $1000 Upfront Discount Included

    What is an STC?

    STC stands for Small-scale Technology Certificate. It is part of an Australian Government scheme designed to encourage energy-efficient hot water systems and other eligible renewable technologies.

    How does it work?

    When your new system qualifies, STCs are created based on the expected energy savings and location of the installation. These certificates have a value, and that value is applied as an upfront discount to help reduce the installed cost.

    How is it shown on our jobs?

    For eligible systems, the STC value is already included as a flat rate $1000 upfront discount in the total installed price shown, so you do not need to claim it separately after installation.

    Who is eligible?

    Eligibility generally applies to installations of approved systems at Australian homes and businesses where the product, property type, and installation details meet current STC program requirements.

    If you are unsure whether your property or system qualifies, contact us before ordering and we can help confirm it.

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Choose your installation package first, then choose your preferred timeframe. Not sure which package suits your home?

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Regular price $4,249.00
Regular price $4,649.00 Sale price $4,249.00
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Installed hot water packages available in eligible JR Gas & Water service areas
Free delivery included with eligible installed packages
Licensed installation available across Brisbane, Logan, Redlands, Ipswich, Moreton Bay and Gold Coast service areas
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Not 100% sure? Prefer a written quote first?

For heat pump hot water installations with non-standard pipework, power supply requirements, tight access, relocation work, drainage or condensate requirements, airflow clearance issues, slab or base requirements, or uncertainty around the correct system size, our team can confirm the best option before you book.

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✔ Service by Licensed Professionals  •  ✔ Fixed Price Services

🏷️ Brand – Evoheat
🔢 Model Number – Evo270-1
💧 Volume (L) – 270
👨‍👩‍👧‍👦 Recommended Maximum Number of Occupants – 5-6
💰 Estimated Annual Savings* – $1257
📊 Coefficient of Performance (COP) – 4.27
🔌 Electrical Connection Type – Plugless Lead 15amp
📏 Width – 640mm
📏 Height – 1992mm
⚖️ Weight – 130kg
🌍 Manufactured In – China by Phnix
🔩 Cylinder/Heat Exchange Material – Steel Enamel
🛡️ Cylinder/Heat-Exchange Warranty – 5 Years
🔇 Noise Level – 48 dBa
🛏️ Avoid Install Next to Sleeping Areas – Yes (Recommend Unit Relocated To Communal Areas or Switched off at Night)
⚡ Energy Source – Solar
📡 WiFi Controller Built In or Compatible – Yes
⏲️ Built-In Timer – No
💡 LED/LCD Status Indicator – Yes

Introduction to the Evoheat 270L Heat Pump

The Evoheat 270L Heat Pump is a cutting-edge hot water solution designed to provide significant energy savings and reduce hot water costs. Utilizing advanced heat pump technology, this system extracts heat from the air and transfers it into the water, ensuring efficient and effective heating. The Evoheat 270L Heat Pump is not only an energy-efficient water heater but also an environmentally friendly option, capable of integrating with solar PV systems to maximize the use of renewable energy. Whether for residential or commercial use, this system supports up to six people, delivering fast and reliable hot water whenever needed.

Maximize Your Hot Water Efficiency with the Evoheat 270 Heat Pump System

Looking for an efficient way to slash your hot water bills and reduce hot water operating costs over time? The Evoheat 270 could be your answer. This advanced heat pump system promises significant energy savings, harnessing innovative technology to provide an economical and reliable hot water solution. In this article, we’ll take a deep dive into how the Evoheat 270 achieves up to 75% reduction in hot water costs, its environmental benefits, and why it might just be the smart upgrade your home or business needs.

  • The Evoheat 270 heat pump system utilizes advanced heat pump technology to provide up to 75% savings on hot water costs, offering superior energy efficiency and a Coefficient of Performance (COP) of 4.27.

  • This innovative system offers user-friendly features such as the Hydro Power Boost function, built-in timers, Vacation Mode, Wi-Fi control, and a touch screen interface to optimize convenience and control over hot water usage.

  • Eco-friendly and versatile, the Evoheat 270 is suitable for residential and commercial use, supports integration with solar PV systems for enhanced efficiency, and ensures year-round performance even in cold climates, backed by extensive warranty coverage.

Revolutionizing Water Heating with Evoheat 270

The Evoheat 270 is transforming the water heating industry through its cutting-edge hot water heat pump technology and Hydro Power Boost function. This revolutionary pump hot water system stands out from traditional water heaters, offering superior performance and efficiency.

In addition to its advanced features, the Evoheat 270 is a heat pump hot water system that provides high energy efficiency and reliability, making it ideal for families or households with up to six members.

The Evoheat 270 features:

  • An innovative design

  • Exclusive airflow redirection

  • Efficient space utilization

  • Consistent hot water supply

It’s not just another water heater; it’s the next step in water heating technology.

Advanced Heat Pump Technology

Equipped with sophisticated heat pump technology, the Evoheat 270 excels in energy efficiency. Unlike traditional water heaters that generate heat through direct fuel burning or electric resistance, the Evoheat 270 uses heat pump technology to transfer heat from the air or ground to heat the water. This process uses only 1kW of energy to produce a remarkable 4.27kW of heat. This not only saves energy but also reduces your hot water costs, making the Evoheat 270 a truly economical hot water solution.

Besides its noteworthy energy efficiency, the performance of the Evoheat 270's heat pump technology surpasses that of conventional water heaters. With the ability to produce 4kW of heat from just 1kW of energy, the Evoheat 270 provides potential savings of up to 75% on hot water costs. Compared to traditional water heaters that can only produce an equal amount of heat to the energy used, the Evoheat 270's advanced technology is a game-changer.

Hydro Power Boost Function

The Evoheat 270 incorporates an exclusive feature, the Hydro Power Boost function. This feature allows users to:

  • Customize the system to ensure consistent hot water supply

  • Press and hold the Power Boost button for 10 seconds to access the parameter menus

  • Adjust the system according to their needs

The Hydro Power Boost function empowers users to control their hot water supply while significantly enhancing the system's overall efficiency and reliability. It ensures a consistent flow of hot water and maintains a steady supply at temperatures of up to 60°C. This makes the Evoheat 270 a dependable choice for users who want a steady and efficient hot water supply.

The Energy-Efficient Alternative to Traditional Water Heaters

Concerning energy efficiency, the Evoheat 270 excels as a superior substitute for traditional water heaters by utilizing hot water heat pumps that offer significant efficiency and cost savings. With its advanced heat pump technology, the Evoheat 270 uses a minimal amount of electricity to effectively transfer heat from the air or ground to heat water. This allows it to generate 4.27kW of heat from just 1kW of energy, making it one of the most energy-efficient water heaters on the market.

Additionally, the Evoheat 270 serves as an energy efficient water heater and an eco-friendly solution, lessening the carbon footprint by up to 35% when compared to traditional water heaters.

Exceptional Energy Efficiency

One of the most remarkable features of the Evoheat 270 is its outstanding energy efficiency. With a Coefficient of Performance (COP) of 4.27, the Evoheat 270 is far more efficient than traditional ducted gas heating systems. This advanced heat pump technology allows the Evoheat 270 to produce 4.27kW of heat from just 1kW of energy, resulting in significant energy savings.

What does this mean for you? By utilizing the Evoheat 270, you can achieve the following benefits:

  • Up to a 75% reduction in your hot water expenses compared to traditional water heater systems

  • Extremely energy-efficient heat pump technology that produces 4.27kW of heat

  • Reduced energy consumption for hot water

Environmentally Friendly Solution

In addition to its significant energy efficiency, the Evoheat 270 also emerges as an eco-friendly solution by utilizing advanced energy efficiency technologies. By reducing greenhouse gas emissions by over 35%, the Evoheat 270 makes a notable contribution to energy efficiency and a cleaner environment, making it an extremely energy efficient simple choice for consumers.

Moreover, the Evoheat 270 is constructed with durable and recyclable materials. This not only enhances its eco-friendliness but also contributes to a more sustainable product lifespan. By choosing the Evoheat 270, you are making a responsible choice that benefits both you and the environment.

Versatility and Applications of the Evoheat 270

Another noteworthy feature of the Evoheat 270 is its versatility. Whether you're looking for a hot water solution for a residential or commercial setting, the Evoheat 270 has got you covered.

The Evoheat 270, with its compact size and robust hot water supply, can cater to up to six people, rendering it a suitable choice for both residential and commercial settings. Offering a reliable day hot water service for your existing hot water system, it ensures your traditional hot water systems perform efficiently.

Residential Use

For residential use, the Evoheat 270 offers a dependable and energy-efficient hot water solution. Whether you have a small household or a larger family, the Evoheat 270 can meet your needs. It is engineered to effectively supply hot water for up to six individuals, making it well-suited for a standard residential dwelling. But the Evoheat 270's applications don't stop at homes - it can also be utilized in hotel and resort settings, providing a reliable hot water solution for various residential needs.

In addition to its impressive energy efficiency, users will also appreciate the Evoheat 270's quiet operation and ease of use. Thanks to its advanced heat pump technology, the Evoheat 270 provides a comfortable and efficient hot water experience, making it a user-friendly choice for residential consumers.

Commercial Use

The Evoheat 270 is not limited to residential use - it also serves as an excellent solution for commercial ventures. With its robust design and consistent performance, the Evoheat 270 can meet the hot water requirements of a range of commercial businesses, including:

  • Hotels

  • Restaurants

  • Retail outlets

  • Offices

The Evoheat 270 can deliver a steady provision of hot water for a variety of commercial applications.

Beyond its impressive performance, the Evoheat 270 also offers comprehensive warranty coverage for commercial use. The system is backed by a 6-year warranty on the tank and 5 years on the compressor & parts, with an additional 1 year on site labor. These extensive warranty terms indicate a strong expected lifespan for the system in commercial settings, providing assurance of its reliability and long-lasting performance.

Smart Features and User-Friendly Controls

The Evoheat 270 offers:

  • Potency and efficiency

  • Convenience and user control

  • Smart features and user-friendly controls

  • Built-in timers

  • Vacation mode

With these features, the Evoheat 270 makes it easy to manage and monitor your hot water usage, providing you with the tools you need to achieve optimal performance and efficiency.

Built-in Timers and Vacation Mode

The built-in timers of the Evoheat 270 stand out as one of its distinguishing features. These timers allow users to:

  • Schedule the system’s operation

  • Make use of off-peak energy rates to maximize energy savings and optimize created energy usage

  • Reduce their energy consumption

  • Save on their electricity bills

Users can also manage their energy consumption by scheduling operations based on their own created energy from solar PV systems, thus maximizing efficiency and cost savings.

Additionally, the Evoheat 270 includes a Vacation Mode along with its built-in timers. This feature is designed to reduce unnecessary heating and save energy when you’re away. By automatically turning off the unit when it’s not needed, the Vacation Mode helps you conserve energy and extend the lifespan of your system.

Wi-Fi Control and Touch Screen Interface

The Evoheat 270 offers the following features:

  • Hot water delivery

  • Control over usage

  • Wi-Fi control feature

  • Manage and adjust the heat pump system from anywhere

  • Use your smartphone to control and monitor the Evoheat 270's performance

The Evoheat 270 is also equipped with a user-friendly touch screen interface. This intuitive controller makes it easy to navigate the system's settings and features. Whether you're adjusting the temperature or setting the timer, the Evoheat 270's touch screen interface makes it easy to get the most out of your system.

Installation and Warranty Information

The installation process for the Evoheat 270 is straightforward. It can be placed externally or installed beneath the house if there is sufficient space.

Besides its simple installation process, the Evoheat 270 also offers extensive warranty coverage, ensuring peace of mind for users.

Easy Installation and Upgrade

The Evoheat 270:

  • Designed for effortless installation

  • Suitable for both system upgrades and new installations

  • Doesn't require any specialized knowledge or intricate component assembly

  • A seamless addition to any residential or commercial property

  • Offers competitive supply and installation prices

The installation process is clearly outlined in the Evoheat 270 Operation & Installation Manual. The manual provides comprehensive instructions and specifies the tools and equipment required for installation. This ensures that the installation process is as smooth and efficient as possible, minimizing any delays or complications.

Comprehensive Warranty Coverage

The Evoheat 270 offers extensive warranty coverage, assuring users of its quality and reliability. The warranty coverage includes a 6-year warranty on the EVO270-1 Series tank. Additionally, the compressor and parts are covered for 5 years, and there is a 1-year warranty on site labour. This extensive coverage provides users with peace of mind, knowing that their system is protected against manufacturing defects.

In addition to its comprehensive warranty coverage, Evoheat also offers warranty extensions. Users can extend the tank warranty to 7 years for units purchased before July 1st, 2023. Additionally, customers can receive an extra warranty by submitting an online review of their installed Evo hot water or pool and spa heat pump. These additional warranty options provide further assurance of the Evoheat 270's long-lasting performance and reliability.

Harnessing Solar Power with the Evoheat 270

The Evoheat 270 is not merely a hot water solution, it also leverages solar power. With its ability to integrate with solar PV systems, the Evoheat 270 provides an efficient hot water solution that maximizes the use of renewable energy.

Solar PV Integration

Coupling the Evoheat 270 with a Solar PV system allows you to utilize solar energy for heating your water. The electrical energy produced by the solar panels is used to power the Evoheat 270, reducing your power expenses and balancing out the operational costs of the heat pump.

The integration with solar PV systems offers several benefits:

  • It saves you money

  • It increases the Evoheat 270's energy efficiency

  • It provides an environmentally responsible hot water solution that benefits both you and the environment.

Year-Round Performance

The Evoheat 270 offers:

  • Reliable and efficient performance throughout the year

  • Advanced heat pump technology that operates efficiently in diverse weather conditions

  • Suitability for all Australian climates, even in temperatures as low as -7 degrees Celsius.

In addition to its robust performance in cold weather, the Evoheat 270 also features an Intelligent Mode that assesses the ambient temperature at 10am daily to determine the most suitable operating mode. This ensures efficient adaptation to seasonal changes, providing consistent and efficient hot water supply throughout the year.

In conclusion, the Evoheat 270 heat pump system is a game-changer in the field of water heating. With its advanced heat pump technology, Hydro Power Boost function, energy efficiency, versatility, smart features, and solar integration, the Evoheat 270 offers a comprehensive solution for hot water needs. Whether you're a homeowner looking for a reliable residential water heating solution or a business owner seeking an efficient commercial water heating system, the Evoheat 270 has got you covered.

Technical Specifications

  • Model: Evoheat 270L Heat Pump

  • Capacity: 270L

  • Energy Efficiency: 9/10

  • Coefficient of Performance (COP): 4.27

  • Power Consumption: 1kW

  • Heat Output: 4.27kW

  • Dimensions: 640mm (diameter)

  • Weight: 120kg

  • Warranty: 5 years on everything

The Evoheat 270L Heat Pump stands out with its impressive energy efficiency and robust performance. With a COP of 4.27, it ensures that you get the most heat output for the least energy input, making it a top choice for those looking to reduce their energy consumption and hot water costs.

Manufacturer Information

EvoHeat is a reputable company in the water heating industry, known for its innovative and energy-efficient hot water solutions. Specializing in the design and manufacture of advanced heat pump systems, EvoHeat is committed to providing high-quality products that meet the demands of modern households and businesses. The Evoheat 270L Heat Pump is a testament to their expertise, offering a reliable and efficient hot water solution that caters to various customer needs. With a focus on sustainability and customer satisfaction, EvoHeat continues to lead the way in the development of smart, affordable, and eco-friendly hot water systems.

Pricing and Packages

The Evoheat 270L Heat Pump is available at a competitive price of $2535 + GST, which includes STC and ESC rebates. This energy-efficient water heater offers excellent value for money, with medium upkeep costs and high reliability. Suitable for both residential and commercial use, the Evoheat 270L Heat Pump is an ideal solution for households and businesses looking to reduce their hot water costs and carbon footprint. With its advanced technology and robust performance, this system ensures you get the best return on your investment.

Rebates and Incentives

The Evoheat 270L Heat Pump is eligible for various rebates and incentives, making it an even more attractive option for those seeking to upgrade to an energy-efficient hot water solution. These include:

  • Up to $2000 Off in Government Rebates*

  • STC and ESC rebates

  • Solar PV integration rebates

  • Energy efficiency rebates

These rebates and incentives can significantly reduce the upfront cost of the system, making it more accessible and affordable. By taking advantage of these offers, you can enjoy the benefits of an energy-efficient hot water system while also contributing to a more sustainable future.

What is the rebate for EVO270 1?

You could be eligible to receive up to $2,550 towards the costs of the Evo270-1 water heater.

Where is EvoHeat made?

EvoHeat heat pumps are made with cutting-edge components sourced from leading brand manufacturers in Japan, Switzerland, Italy, and Germany, ensuring durability and top performance.

The best heat pump to buy in Australia is the Rheem Ambiheat Heat Pump, known for its energy efficiency and top-class hot water system, making it a crowd favorite.

How does an Evo heat pump work?

An Evo heat pump operates on a principle similar to an air conditioner, using environmentally friendly refrigerant to extract heat from the air and transfer it into the pool water, thus heating the water effectively.

How much is a 270L heat pump?

A 270L heat pump from iStore with full installation by JR Gas & Water costs $3899.

Heat Pump Hot Water System Package Selection Guide

(Please rotate mobile device to landscape for easy viewing)

Choosing the right heat pump hot water system package depends on your installation requirements, household size, and whether additional electrical or plumbing work is needed. Use this guide to compare package levels and find the best fit for your home.

Selecting the right package helps streamline installation, but we understand that needs may change, and that the purchaser isn’t a plumber. We’re flexible and can make adjustments, such as upgrading to the next package as needed.

💡 Which Package is Right for You?

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.

BaseFor compliant replacements
Ideal for identical direct swaps where the existing system meets compliance. No extra plumbing, electrical work or disposal required or included.

(EXAMPLE - A Rheem 250L 491250 replacing complaint Rheem 250L 491250 not a Rheem 250L 101250)

SilverFor minor upgrades
Includes pipework alterations and a valve kit but does not include electrical modifications or system disposal. Designed for those swapping a heat pump under 10 years old and working to a tight budget. 

(EXAMPLE - Swapping a 10year old Rheem/Rinnai heat pump with a new one where the existing installation is good but requires pipework alterations to adapt the new unit and new valve set for warranty)

🏆 Gold (Best Seller)For standard installations
Covers old system removal and plumbing modifications, making it the most common choice for standard installations. Excludes electrical circuit modifications.

(EXAMPLE - Swapping a 20year old Dux heat pump with a new Rinnai GR Series. Strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

💰 Sapphire (Best Value)For installations requiring electrical work
Adds electrical safety features like an isolator, safety switch, and cable extensions to ensure a compliant and safe electrical connection. Perfect for those swapping out an electric hot water system, heat pump with different electrical connection type or split solar system (tank on ground/panels on roof)

(EXAMPLE - Swapping an old electric system with a new iStore that has a different electrical connection type, then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

DiamondFor homes needing extensive electrical work
Provides extra plumbing and electrical modifications, including a new electrical circuit, making it ideal for homes without existing wiring for an electric system. Designed for those swapping from a gas system or where a larger electrical circuit is needed

(EXAMPLE - Swapping an old Gas System with a new Enviroheat that needs its own dedicated electrical circuit, type then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

PlatinumThe ultimate package
Includes everythingsystem relocation, extensive plumbing and electrical upgrades, and a new electrical circuit for complete installation flexibility. Perfect for swapping and relocating and system type including solar tanks on single story roofs. 

(EXAMPLE - Replacing any existing system of any type then relocating it to a new position on the house that requires the electrical/plumbing to be installed or relocated to the new installation position)


🏆 Package Comparison Guide

Feature Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
Existing Unit Must be Identical Make/Model/Series as Purchase
Existing System Removal & Form 4 (Compliance Certification)
Pipework Alterations
Valve Kit (Required for System Operation)
Included Altered Pipework (m) 2m 8m 8m 8m 20m
🏆 Package Comparison Guide Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
FREE Waste & System Disposal (EXCLUDES ANY AND ALL ROOF MOUNTED COMPONENTS)
Electrical Isolator (Ensures Safe Operation & Maintenance Access)
Electrical Extension
🏆 Package Comparison Guide Base Silver Gold 🏆 Best Seller Sapphire 💰 Best Value Diamond Platinum
New Electrical Circuit (For Homes Without Existing Power Supply)
Safety Switch (Protects Your Home from Electrical Faults)
Included Altered Cabling (m) 2m 10m 10m
System Relocation (Move System to New Position)
Requires Existing Installation to be Compliant

Whenever a product is required, we only source from trusted, warranty‑backed manufacturers:

  • Valves – AVG, RMC, Rye Metal (and subsidiaries)
  • Copper – Type B Kembla or Crane
  • PEX Systems - Ezipex
  • Insulation – eFlex or K‑Flex
  • Electrical switches & timers – Hager
  • Conduit – Medium Duty PVC Vinidex or GTS
  • Brassware – Brasshards
  • Hydraulic crimp fittings – EziPress, Viega, Kembla
  • Sealants – Loxeal

Feel free to let us know if you have any other preferred brands!

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.
IMPORTANT - Solar panel and roof-mounted tank removal is not included in any package and is available as an optional extra at additional cost.

🛠 Need Help Choosing?

Not sure which package is right for you? Contact JR Gas & Water, and we’ll help you select the best solution for your home! 🚀

How Do STC Rebates Work?

Small-scale Technology Certificates, or STCs, are part of the Australian Government’s renewable energy scheme. Eligible heat pump and solar hot water systems can generate STCs, which carry a monetary value. JR Gas & Water applies this value as an upfront rebate so customers see a reduced out-of-pocket price on eligible products rather than needing to claim anything later themselves.

For clarity, JR Gas & Water uses a flat-rate STC rebate of $1,000 including GST on eligible systems. This means the price shown online is the customer’s out-of-pocket price after the rebate has already been applied. It is not the full gross system price before the rebate.

As an example, if a system is advertised online at $4,000, the gross system price is $5,000, less the $1,000 STC rebate, leaving the advertised out-of-pocket amount of $4,000.

This upfront rebate is offered on the basis that the installation will be completed compliantly, the system will remain eligible for STCs, and JR Gas & Water will be able to create, process, and receive the value of those certificates after installation. We handle the STC paperwork and process behind the scenes, but the rebate is conditional and relies on the job proceeding correctly from start to finish.

Who Is Eligible?

In general, customers may be eligible for the STC rebate where they are purchasing an approved solar hot water system, heat pump hot water system, or other eligible product that qualifies under the applicable scheme rules at the time of installation.

Eligibility generally requires that:
the product itself is STC eligible,
the installation address is eligible,
the system is installed in Australia,
the installation is completed in a compliant manner,
the system is capable of being properly verified,
and the customer provides any required information, declarations, signatures, and supporting documents needed to process the STCs.

Where JR Gas & Water advertises an eligible system with the rebate already applied, the customer is agreeing that the STCs will be assigned to JR Gas & Water or its nominated agent as part of the sale. That assignment is what allows the rebate to be applied upfront instead of the customer paying full price.

When Is the Rebate Not Available or Not Valid?

The STC rebate is not an automatic discount in every situation. It is only available where the installation proceeds fully and remains eligible for STC creation and assignment.

A customer may not be eligible, or may be required to repay the rebate amount, where:

the order is cancelled after rebate pricing has been applied,
the customer declines installation,
the site is not ready,
access is refused,
the installation cannot proceed due to hazards, animals, obstructions, or unsafe conditions,
the customer wants to keep the STCs personally,
required paperwork is not signed or returned,
incorrect or incomplete information is provided,
the property or system turns out not to qualify,
the quoted eligible product is changed,
a third party interferes with, alters, completes, disconnects, reconnects, or modifies the installation,
required compliance or upgrade works are refused,
or the installation cannot be lawfully completed in a way that allows the STCs to be validly claimed.

This also includes situations where another contractor performs part of the work in a way that affects eligibility, or where changes made by the customer or another trade prevent JR Gas & Water from receiving the STC benefit that the upfront rebate was based on.

What Happens If the Customer Does Not Proceed?

Where a customer accepts pricing that already includes the STC rebate and then cancels, postpones, declines installation, refuses access, or otherwise prevents the installation from being completed, JR Gas & Water may recover the full $1,000 STC rebate amount in addition to any other applicable cancellation, postponement, restocking, freight, attendance, or administrative charges.

This is because the lower advertised price was offered on the basis that JR Gas & Water would receive the benefit of the STCs after compliant completion of the installation. If the job does not proceed, that STC benefit cannot be recovered by JR Gas & Water, so the rebate amount becomes payable.

Can the Customer Keep the STCs Instead?

Yes, but not at the rebate-adjusted price.

If the customer wishes to keep, trade, or claim the STCs themselves, they must notify JR Gas & Water in writing before the order is accepted, or at the latest before installation begins. In that case, the customer must pay the full $1,000 including GST rebate amount before installation unless otherwise agreed in writing.

ZipPay – 6-Month Interest-Free on All Products

ZipPay allows you to buy now and pay later, offering flexible, interest-free payments for up to 6 months on all JR products. It’s easy to set up, and you can customize your repayment schedule to suit your budget. Payments can be made weekly, fortnightly, or monthly, with a $6 fee if the balance isn’t paid off by the due date​.

Humm – Up to 12 Months Interest-Free

Humm provides interest-free payment plans on purchases up to $30,000, perfect for both small and large buys. For items over $2,000, you can spread payments over 12 months. Humm also offers flexibility in scheduling payments based on when you get paid​

Afterpay – 8 Weeks, No Interest

With Afterpay, spread the cost of purchases across four equal installments, due every two weeks, over an 8-week period. There’s no interest, and as long as payments are made on time, there are no fees. Perfect for purchases between $100 and $1,500​

Plenti Finance – For Reclaim Systems Only

Plenti Finance is available exclusively for Reclaim Energy systems. This option offers tailored repayment terms with competitive interest rates, helping make eco-friendly choices more affordable. For more detailed information on Plenti’s terms and eligibility for Reclaim systems, visit the Reclaim Energy finance page​

Estimated annual savings are calculated by comparing the heat pump’s energy efficiency (measured as COP – Coefficient of Performance) against a standard electric hot water system with a COP of 1.0. For example, if a heat pump has a COP of 4.0, it uses 75% less electricity to deliver the same amount of hot water.

Savings are based on average household usage for a family of five on Tariff 11 (general usage tariff), using manufacturer-stated COP values. The higher the COP, the greater the energy savings.

Bonus savings: When paired with a solar PV system, energy costs can drop even further — with some households seeing up to 50% additional savings, especially when the heat pump runs during solar generation times.

Disclaimer:

All estimated savings are based on manufacturer-provided COP values and standard usage assumptions (e.g. a family of five on Tariff 11). These figures are intended as a general guide to help compare different hot water units and technologies. Actual savings may vary depending on your household’s usage, energy rates, and installation conditions. We recommend conducting your own research or consulting an energy advisor to assess what’s best for your specific setup.

If you're in Queensland and considering a heat pump hot water system, look no further than JR Gas & Water. Here's why:

Experience and Expertise: JR Gas & Water has over 10 years of experience in the gas and plumbing industry. Their team of licensed and insured professionals is highly skilled and knowledgeable about all aspects of heat pump installation, maintenance, and repair. They can provide expert advice on the best system for your needs and ensure a smooth installation process.

Quality Products: JR Gas & Water uses only high-quality products from trusted brands to ensure your heat pump hot water system is reliable and efficient. They also offer a range of options to suit different budgets and requirements.

Competitive Pricing: JR Gas & Water offers competitive pricing for their heat pump hot water systems, ensuring that you get a great value for your investment. They also provide a detailed quote upfront, so there are no surprises or hidden costs.

Customer Service: JR Gas & Water is committed to providing excellent customer service. They are always available to answer any questions or concerns you may have and are committed to ensuring your satisfaction.

Local Business: JR Gas & Water is a locally owned and operated business in Queensland. By choosing them for your heat pump hot water installation, you are supporting a local business and contributing to the local economy.

Warranty and Guarantee: JR Gas & Water provides a warranty and guarantee on all their products and services, giving you peace of mind knowing that your system is covered in case of any issues.

Sustainable and Environmentally Friendly: Heat pump hot water systems are a sustainable and environmentally friendly option for heating water. They use renewable energy sources, such as air or ground heat, to heat water, resulting in lower greenhouse gas emissions and reduced energy bills. JR Gas & Water can help you make the switch to a more sustainable and cost-effective solution for your hot water needs.

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