Why You Should Never Buy a Hot Water System from Harvey Norman

Harvey Norman is a household name in retail—but when it comes to hot water systems, they’re simply not the right choice. You wouldn’t ask your barista to rewire your house, so why would you trust a furniture and appliance retailer with your plumbing?

At JR Gas & Water, we don’t just sell hot water systems—we live and breathe them. We’re award-winning experts who install, service, and support your system from start to finish. Harvey Norman? They’re just moving boxes, with no guarantee it’s the right system for your home or that it’ll be installed correctly.

1. They Sell It – We Specialize in It

Harvey Norman stocks everything from sofas to soundbars. But that’s the problem—they’re generalists, not specialists.

We’re not just selling hot water systems—we’re a team of licensed plumbers and gasfitters with years of hands-on experience. From electric systems to heat pumps and instant gas units, we know how to match the right system to your needs and install it to code.

When something goes wrong, we fix it. Fast. Harvey Norman? They pass you off to someone else—if you’re lucky.

2. No Proper Installation Support

Buy from Harvey Norman and you’ll likely be left asking: “Now what?”

They might recommend a random installer, but there’s no guarantee of quality. You risk hiring someone without the right experience or licensing, leading to leaks, inefficiency, or system failure.

JR Gas & Water handles everything—supply, installation, and setup—using our in-house licensed professionals. We’re local, accountable, and guarantee compliance with Queensland’s plumbing and gas regulations.

3. No Real After-Sales Support

Need support after your system is in? Harvey Norman’s after-sales process is about as helpful as their product knowledge.

Their staff are trained to sell electronics, not troubleshoot plumbing systems. Expect to be passed between departments with no answers in sight.

At JR Gas & Water, our support is local, personal, and ongoing. We offer repairs, servicing, and expert help for every system we install. You won’t be left in the dark.

4. Undermining the Plumbing Trade

Retail giants selling hot water systems like it’s a toaster? That’s dangerous.

Hot water system installation requires licensed tradespeople trained in gas safety, water pressure, electrical compliance, and temperature control. It’s not plug-and-play.

By selling systems without real trade backing, Harvey Norman downplays the importance of qualified plumbing work—and puts homeowners at risk.

At JR Gas & Water, we believe in protecting the plumbing industry and doing things the right way, every time.

Why Choose JR Gas & Water?

• Expert Advice: We assess your home’s layout, water usage, and budget before recommending the right product.

• Professional Installation: Fully licensed trades, no shortcuts.

• After-Sales Service: We're here for annual servicing, troubleshooting, or repairs.

• Award-Winning Team: 2023, 2024 & 2025 Best Plumbers & Best Home Care Store winners.

Don’t Risk It—Choose the Hot Water Experts

Buying a hot water system is a long-term investment. Don’t trust a store that sells coffee machines and couches—trust the experts who’ve installed thousands of systems across Brisbane and the Gold Coast.

Need help choosing or replacing a system? Explore our full range of hot water solutions:
👉 Browse Hot Water Systems

Frequently Asked Questions

Can’t I just install it myself or use Harvey Norman’s suggested installer?
➡️ No. Queensland law requires licensed professionals for hot water installation, especially gas systems.

What happens if my system is installed incorrectly?
➡️ You risk leaks, poor performance, and voided warranties. Worse, improper gas installation can be dangerous.

Do you service what you install?
➡️ Absolutely. Our team handles servicing, repairs, and support for every system we install.

Can JR match or beat Harvey Norman’s prices?
➡️ We don’t just match—we offer complete packages that include professional install, expert support, and peace of mind.

What systems do you recommend?
➡️ It depends on your needs. Explore options like electric storage, instant gas, heat pumps, or solar hot water.