Installation Terms and Conditions
GENERAL CONDITIONS - Please note our quote is based on information you have submitted. Please double check everything that is in the quote before accepting our offer. Our quote does not include anything that is not itemised in the quote. Payment is due on completion of the project. We accept cash, visa, mastercard, debit card and eftpos with NO surcharge and Amex with a 2.75% surcharge. We DO NOT accept cheques. Bank transfers occur a $35inc GST account processing fee unless PRE-APPROVED IN WRITING. Any materials or appliances supplied are property of JR Gas & Water and are on lease to you until paid in full. Materials are leased at 3% of invoice total per week until paid in full. Please Note ALL our quotes include a $100 pay on time discount. This discounted price is the total at the bottom of the page. The pay on time discount is only applicable if paid in full at time of completion of project before we have left site.
CANCELLATION POLICY - Accepted quotes with materials/appliances ordered specifically for your job with incur a 20% restocking fee. Any bookings cancelled within 2 business days will incur a service call charge of $80.
PHOTOS - Please advise if you DO NOT want us to take pictures of our work. We use photos for promoting recent work and as a visual reference for any work/issues on the future. Any photos we take and use will be of the work only and no identifying features of your property will be used. Photos will generally be uploaded directly to our Social Media accounts and possibly website. Please advise in writing when accepting quote if you have any issues regarding photos.
7 DAY PRICE BEAT GUARANTEE - To receive your 110% refund of the quote differences please sent the following info by email to firstname.lastname@example.org with 7 days. All valid claims must meet all of the following requirements and will be paid with 7 days of accepted claim.
1. Price must be available online or in a written quote
2. Installation must include the exact same or more inclusions
3. System valves must be either AVG, Hydroboss, RMC or Thompson
4. All businesses must be able to complete install with 72hours
5. Business must display valid ABN and QBCC licence number
6. Business must have minimum 4.5 star google rating and 10+ reviews
7. Price matching on standard web pricing only and excludes any customer required extras.
8. Business must be Greater Brisbane or Gold Coast based
NOTE - Any written quotes can be used at our discretion and in any marketing/publicity we see fit.
GAS WORK - Any gas work needs to be brought up to AS5601 standard, any defects will be brought to your attention prior to commencement. Any LPG gas bottle regulator set over 10years old will need to be replaced at a cost of $155+gst installed for a 200mj Manual changeover regulator and $190+gst installed for a 400mj Automatic changeover. Any gas bottles without restraints will need a chain set costing $30+gst installed. Any existing system gas leaks will be quoted to locate and repair prior.
For gas installations clearances head to http://www.jrgasandwater.com.au/gas-installation-clearances.html
EXISTING INSTALLATIONS - All customer supplied gas appliances need visible model, serial and gas approval numbers to be installed. Any existing gas installations not upto AS5601 standards will need to be resolved at the owners expense. We will quote the work needed to remedy the issue prior to starting the project. Gas chains are now a requirement for all LPG gas installations over 9kg and will need to be installed for $33inc gst for any systems without.
NEW INSTALLATIONS - Gas appliance replacements are quoted on the appliance going in the same position unless relocation is included in the quote. If the current installation does not meet current AS5601 standards the appliance will need to be relocated at the owners expense. Note relocation can effect gas pipe size and pressure.
ELECTRIC INSTALLATIONS - Electric water heater replacements are quoted to be installed in the same position unless otherwise specified. Quote does not include extension of the power cable to fit the new unit if need be. Generally 1m of excess cable from the wall is needed to connect to most new systems. Any power faults will need to be resolved at the owners expense and the water heater will be left disconnected. Water heater price is for installation in outdoor location, on the ground floor with no stairs and with no alterations for electrical supply length. Internal units cost an additional $50inc.
INTERNAL INSTALLATIONS - All internal installations need to be installed in such a way as any water leakage does not cause property damage. This means all internal installations must either have an existing drain in the floor of the installed room + floor must fall towards that drain. If no drain is installed we will need to supply a safetray (to catch any leaking water) and a mildred valve (shuts off water supply with water detected in the tray) to bring up the installation to AS3500 standards. Cost of new valve, base and tray supplied and fitted is additional $299 inc gst. Note we do not carry valves or trays and you must advise when making booking.
SUPPORT BASE REQUIREMENTS - All installations will require an approved support base. Most systems will be installed on an adequate base and a new one will not be required. A support base externally must not be wood, fibro, bricks or plastic pieces. A concrete base must be rippled, or if flat have an approved spacer (pizza base) between the concrete and the unit.
REGULATIONS - Tempering valves and approved drain discharge points are mandatory requirements in Queensland for all new hot water installations that are connected to either a bath, shower or basin. We will not illegally install a system without a tempering valve. Tempering valves are factory preset to 50deg.
The following are for systems not meeting current AS3500 standards when being replaced
New Precast Concrete Slab Supplied and Fitted $49
Plastic Heater Support $39
Drain connection point for overflows and expansion lines $39
Electrical repair/extension to meet acceptable connection point $59
Pipework outside included allowances $25pmRequired replacement of Element due to existing circuit sizing $49
(Discounted rate for element replacement at time of install, removed element for new system becomes property of JR Gas & Water Pty LTD. Existing element can be purchased from JR for $19)
Disposal or Continuous Flow/Instantaneous Unit $FREE
Disposal of Saxon CopperFlow Unit $FREE
Disposal of existing system upto 100kg $49
Disposal of existing system over 100kg $69
Disposal of existing solar system $89
Removal of existing solar from roof (EXC replacement systems) $399
FIXED PRICE SERVICING & REPAIR COSTS (INCLUDES LABOR & MATERIALS)
-Service (steel tank) $349
-Service (stainless steel tank) $199
-Service (continuous flow) $99
-Thermostat Electric $139
-Element Electric $169
-Thermostat Gas $299
-Tempering Valve $249
-Expansion Control Valve $199
-Isolation/Pressure Limiting Valve $199
COOKING EQUIPMENT AND GAS INSTALLATIONS
EXISTING INSTALLATIONS - All customer supplied gas appliances need visible model, serial and gas approval numbers to be installed. Any existing gas installations not upto AS5601 stanards will need to be resolved at the owners expense. We will quote the work needed to remedy the issue prior to starting the project. Gas chains are now a requirement for all LPG gas installations over 9kg and will need to be installed for $33inc gst for any systems without.
NEW INSTALLATIONS - We can convert gas stoves from LPG to NG or vice versa with the stove supplied conversion kits. Standard conversion and commissioning is included for all top mounted injectors. Any stove where the injectors are inside the unit will cost an additional $40inc gst to be converted. Gas appliance replacements are quoted on the appliance going in the same position with no bench modifications unless relocation is included in the quote.
REGULATIONS - If the current installation does not meet current AS5601 standards the appliance will need to be relocated at the owners expense. Note relocation can effect gas pipe size and pressure.
The following is a price guide for any extra work not included in any gas installation packages. Note if it is not specifically detailed in your quote it is not included. Please advise when booking if any items marker as ** are required as they might not be on board.
Additional pipework supplied and fitted per meter $27.50
Gas Conversion with Customer supplied kit – Top mount injectors $39
Gas Conversion with Customer supplied kit – Internal injectors $69
Cooking appliance electrical hardwiring $69
Gas Bottle Support Slabs 450x450mm** $39
Dual Bottle gas regulator upgrade $29
Automatic Changeover dual gas bottle regulator upgrade** $69
Bench stop cutting – Note timber/Laminate only** $69
**IMPORTANT BELOW PLEASE SEE LINK**
For gas installations clearances inc stove, bottle and appliances clearances head to https://www.jrgasandwater.com.au/pages/gas-bottle-and-appliance-fixtures