Installation Requirements
Online Hot Water System Packages – Important Information
Our online packages cover an external (outside building lines - for internal installations please complete our quote request form) replacement of an existing hot water system. Installation fees do not include:
- Relocation of the system (only included in Platinum Package)
- Upgrades required to meet current standards for non-compliant installs (only included in Gold, Sapphire, Diamond & Platinum Packages)
- Electrical supply alterations beyond a standard disconnect/reconnect (included in Sapphire, Diamond & Platinum Packages)
- Additional work due to insufficient gas, water, or power supply (included in Platinum Packages)
- Repairs or modifications outside of the hot water system
💡 For internal installations or special requirements, please complete our quote request form:
📩 Request a Quote
Installation Requirements
Electrical Hot Water Systems:
- Must be installed perpendicular to the wall with the electrical connection positioned front and center, unless a package including electrical alterations is purchased.
Access Requirements:
- A two-person installation ($200 fee) is required and must be pre-organised if access involves any of the following: Stairs, via house internals, via a ladder (excluding platinum package relocations), through gardens, over retaining walls, on roofs, in ceilings, through gravel, swampy land or through passages narrower than 1m exc standard yard gates.
- The new and existing unit must be able to be maneuvered via a trolley into/out of position without lifting.
- If any access restrictions apply, written confirmation from JR Gas & Water is required to proceed.
💡 For restricted access or internal installations, we strongly recommend submitting a quote request with photos:
📩 Request a Quote
